Unable to verify organization

[dalisoft]

Hi.

I’m solo developer and use my personal OpenAI API account if for my personal needs use of o1/o3-mini (created a account back when GPT-4 announced),

but now it asks verify my organization which does not exist and i’d used my own full name but still can’t verify, just shows unable to verify organization.

How-to debug? See Unable to verify organization - #4 by dalisoft
Official information, see https://help.openai.com/en/articles/10910291-api-organization-verification

Related issues:

• [Help] "Organization could not be verified"
• A long Tier 4 user still can't access o3-mini, o4-mini
• Tier 5 No Access to o4-mini or o3
• Need help with azure openai organization verification for o3 streaming
• Verification issue on second attempt
• Need verification for o3 streaming despite being Tier 5?
• OpenAI Non-Announcement: Requiring identity card verification for access to new API models and capabilities
• Cannot use o1 with tier-2
• Usage Tier 3 access denied to o3-mini
• To verify an organization account appears to be as good as impossible, why those hoops for people?
• Organization could not be verified, what is SENTINEL_FRONTIER_ELIGIBLE?

Maybe related issues:

• Unable to use o3, o4-mini models due to expired Identity verification link via API
• O3 requires org verification for Tier 5 orgs which is broken
• Requests fail even after verifying organization
• OpenAI API Key "Verification Failed" in QNAP Qsirch RAG Search – No Clear Error?
• Organization Verfication failed after identity verification
• Persona verification reset - no response
• Organization verification failing - Failed to upload - Canada blocked?
• O3 API not available (although it should be as per the documentation)
• Verification not working and saying session expired
• Verify your organization session expired withpersona.com

[dalisoft]

@vb

My account organization (i don’t have actual organization but created on Dashboard as required) somehow declined as per request response in DevTool

GET https://api.openai.com/v1/inquiries

{
    "object": "list",
    "data": [
        {
            "object": "inquiry",
            "id": "inq_xxx",
            "inquiry_type": "TRUSTED_ORGANIZATION",
            "inquiry_status": "DECLINED",
            "created_at": TIMESTAMP,
            "updated_at": TIMESTAMP
        }
    ],
    "first_id": "inq_xxx",
    "last_id": "inq_xxx,
    "has_more": false
}

Can you please help me?

I need either get verified or refund money

[vb]

You did verify your organization via platform.openai.com and the general organization settings and now want to know if you have access to the new models? Is that correct?

You can check the limits page if the new models are listed for the organization that you have verified.

https://platform.openai.com/settings/organization/limits

There is no documented inquiries endpoint. I also am not sure which DevTool you may be referring to.

[dalisoft]

To get above JSON content you can do these steps.

Preparation:

• Make sure you have installed curl and jq installed on your system
• Active internet connection
• Account with unable to verify or declined (somehow) organization status

1. Open browser and open https://platform.openai.com/settings/organization/general
2. Login to OpenAI with account which has a declined or unable to verify status.
3. Open browser DevTool like Chrome DevTool (F12 on Windows, Option+Command+I on macOS)
4. Open Network tab
5. Filter by /login path and see response POST response
6. Access response json path user.session.sensitive_id and it contains Session Authorization
7. Copy Organization ID from Dashboard (step 1) and Session Authorization (from step 6)
8. Try command below

curl --location 'https://api.openai.com/v1/inquiries' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer $SESSION_AUTH' \
--header 'OpenAI-Organization: $ORGANIZATION_ID' | jq

FAQ:

Where did i get link to https://api.openai.com/v1/inquiries

• I got it from browser DevTools from new account with unverified status

Why do i need those debugging?

• I need access to modern models and i’m can verify my organization

Why i need new models?

• Coding, building website and finish some my open-source projects

What if still can’t verify or OpenAI can’t help here?

• I would like to ask refund to use other AI/LLM provider to finish my task

Related issues

• See Organization could not be verified, what is SENTINEL_FRONTIER_ELIGIBLE?

[dalisoft]

@vb

You did verify your organization via platform.openai.com and the general organization settings and now want to know if you have access to the new models

I was not able to verify but i don’t know from where appears the DECLINED status.

And i need to access new models. My account status is Tier 4.

@vb

You can check the limits page if the new models are listed for the organization that you have verified.

https://platform.openai.com/settings/organization/limits

I don’t have access and that’s frustating. I search for similar issue, have not found solution. Uploading image fails for me

[vb]

You will need to verify your organization via the platform’s general organization settings.
If this option is currently not available to your organization then there is unfortunately nothing that can be done.

You will need to contact help.openai.com for any further inquiries.

[zaddy]

this generic answer doesnt solve the problem I have same issue, the verify button doesnt appear on the page it just says

[dalisoft]

@zaddy

this generic answer doesnt solve the problem I have same issue, the verify button doesnt appear on the page it just says

Yes, i have same issue but i can’t upload image (i don’t know why). I don’t know why my/our account/organizations can’t be verified?

@vb

You will need to verify your organization via the platform’s general organization settings.
If this option is currently not available to your organization then there is unfortunately nothing that can be done.

You will need to contact help.openai.com for any further inquiries.

So currently we just spent our money to nowhere? No use and no refund?
Or use dumper models?

[vb]

Has the verification never been there or has the verification process failed first?

[vb]

It appears to me the verification is currently not available to your organization.

Sorry to hear that this is an issue you learned about after the fact.
I suggest to reach out to help.openai.com and ask for a refund.

[dalisoft]

@vb

Has the verification never been there or has the verification process failed first?

It has never been there. Somehow it thinks it is rejected

[dalisoft]

@vb

It appears to me the verification is currently not available to your organization.

Sorry to hear that this is an issue you learned about after the fact.
I suggest to reach out to help.openai.com and ask for a refund.

Thank you. On that page no contact mail or chat, at least on my country (no VPN does help).

Is this mail correct? support@openai.com

[vb]

Yes, you can contact the support team via the email address support@openai.com

Good luck!

[dalisoft]

Thank you. I will contact and will ask for refund for now as solution

[dalisoft]

The support team declided to refund my money and i have no access yet. Not good for me, i know i’m not a tiny percent of paid users but still not good expeirence.

If anyone have any solution or workaround, please help me reply here.

[Dyskzt]

I had the same issue
Tier 4 but I didn’t receive any request for information to verify my organization

[sneed1]

same thing , it asks to setup payment to verify an org ( which is needed to access gpt-image model that I wanna use)
And then in verification I tried 3 ids but it ends up saying “unable to verify” for all , retrying on the link says it has expired . forever , it just doesnt regenerate .

So i just spent money for nothing ?

[dalisoft]

@vb As OpenAI support declined refund our money can you contact to higher manager and get our problem solved? We will be grateful if you can do this because in first message of this post have more than 10 similar/related issues.

We need two options, we do not asking any other impossible solutions:

• Refund our money
• Help our organization (or personal organization) get verified

Thank you

[Louis_Van]

I have same problem here [Help] "Organization could not be verified" - #7 by Kazza

[curt.kennedy]

Go to this link when logged into the API, and you should see the verification link below your OrgID.

https://platform.openai.com/settings/organization/general

Follow the directions, upload images of your ID and do the face scan.