We have no options to verify organizaion, see first comment of this post
@OpenAI_Support Can you help here please?
We have also forwarded the reported issues to OpenAI.
In the meantime another community member has found a workaround in case the verification fails due to a bug:
One could probably invite themselves with another email and then try again to verify. But that’s speculation on my part.
Please note that some organizations cannot verify at this point in time and that would be a different issue to resolve.
I hope this helps!
When creating an account on the OpenAI API platform, you’ll notice two sub-accounts: one labeled “Personal” and another without that label. You can rename the sub-account labeled “Personal,” and it also has an organization ID. This suggests that “Personal” is merely a convenient label rather than literally meaning “individual.”
In my case, I clicked the Verify Organization button on the sub-account that was not labeled “Personal.” However, because the process took too long—or because I performed some unnecessary actions—I eventually received the message “Organization could not be verified,” and I couldn’t complete the verification.
As a result, I clicked Verify Organization on the sub-account labeled “Personal” and waited patiently for the screen to transition, even though it took some time.
Eventually, I was redirected to a service called Persona, where I successfully completed the verification using an ID card and a face scan with my smartphone.
Since I rarely use this account and it was still on Tier 1, I emailed support@openai.com to ask either that the verification be applied to the organization ID I normally use or, if that wasn’t possible, that the Verify Organization button be restored.
The response I received said:
– They had confirmed that verification was already completed for the organization ID I normally use, and that I should be able to access models such as o3 as mentioned on the help page — yet that claim was plainly false.
I continued to explain politely via email that verification had not been completed for the organization ID I had been using.
Upon closer inspection, I also noticed that models like “o1,” “o1-pro,” and “o4-mini” were not present in the sub-account under that organization ID.
Of course, I do hope the long-standing organization ID will be verified, but I’m a bit uneasy when I consider that models like “o1,” “o1-pro,” and “o4-mini” aren’t available in its sub-account. So, I might need to raise the tier of the organization ID that has already been verified.
I am unable to verify my organization and its super frustrating. Persona is full of bugs and it doesnt allow me to try again saying session expired and to restart the process but doesnt allow to do that. OpenAI if you dont want us to use your services, then this is the best way to stop people from using openAI API’s. Persona is your biggest torn. I want to use simple api but now i tried to verify with both attempts failed with no chance to verify again. I hate this!
It’s not a “sub-account” you discuss. It’s a completely different organization with different billing (that you likely never set up) and tier.
Around the end of 2023, OpenAI pushed new “personal” organizations on most accounts (where “account” is your login, like “legacy user keys” are attached to). Perhaps it was to counter the maintenance of an organization owner being able to be another added account and an org then “taken”, leaving an account with no API organization at all and broken.
While you might be able to add another account, another whole login, to an organization, and have that person (or yourself again) do the verification, using a “personal” organization that is not in service for ID verification as you experienced would have the completely opposite effect.
Obviously another facet of a bigger issue they are unwilling to address properly, other than a “try again after 90 days, ID already used” (and then get an “expired” link pervasive bug again?).
This distasteful scheme must be universally fixed - or simply abandoned, before “OpenAI must be abandoned” is the go-to answer.