[Help] "Organization could not be verified"

API
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1

Hi everyone,
I’m running into an issue while trying to use OpenAI’s image generation feature, and I’d really appreciate any help or insights.

Here’s what happened:

  • I was prompted to verify my Organization before using the image generation feature.
  • I clicked the verification button, and it asked me to choose a payment method and set it as the default.
  • I selected my Visa card, and $5 was immediately charged.

:backhand_index_pointing_right: The issues:

  • I did not receive any credits in return.
  • I only received a message saying:
    “Organization could not be verified”
    “We were unable to verify your organization at this time.”
  • I waited more than 2 hours, but the issue remains.
  • I also tried creating a new API key – no success.
  • There were no further instructions or prompts (such as ID verification), even though the docs mention it might be required.

So right now:

  • I’ve been charged $5,
  • I can’t use the image feature,
  • and I don’t know how to proceed or who to contact.

Has anyone faced this situation?
Is there any fix or way to contact OpenAI support for this?
Thanks in advance for any guidance or suggestions :folded_hands:

The image shows an organization settings page with sections for details, verifications, and integrations, including a notice that the organization could not be verified. (Captioned by AI)
The image shows an organization settings page with sections for details, verifications, and integrations, including a notice that the organization could not be verified. (Captioned by AI)1848×834 87.1 KB

5 Likes
2

Same here, and the verification can’t be attempted again if already tried once. It’s so frustrating.

2 Likes
3

And now I lost $5 and can’t even try to verify again

1 Like
4

Are you from China ? Just wondering.

5

Hi akitaishi, I’m from Vietnam.

1 Like
6

Hi Louis,

Nice to hear from you. I am not sure why you are facing this issue, although I think I read somewhere they verifying organisation location. So you bought $5 of OpenAI token Credits ?

7

FYI, it’s impacting most countries, even those officially supported. I’m from the UK, and I’ve seen reports of others impacted in the US and elsewhere, so it doesn’t “feel” country-specific.

1 Like
8

Hi akitaishi

About a week ago, I purchased $5 of credits for regular usage.
Recently, I wanted to use the gpt-image-1 model to generate images via the API (reference link), and it required me to verify my organization.
During the organization verification process, another $5 was charged. However, this $5 was not added to my credit balance.
I guess it might be some kind of account verification fee or something similar.
What’s strange is that I didn’t receive any confirmation or refund regarding that payment.
The verification process only included selecting the billing payment method, and I was not asked to upload any documents.

Just sharing my experience so far.
Let me know if you have any insights on this!

Best regards,
Louis

9

Yes. I noted. Thank you so much.

10

Similar issue, see Unable to verify organization

11

Try this: I’ve invited my wife as an Admin, and she was able to verify the organization with her ID. Hope this helps!

12

Hi Dalisoft, Have you solved it yet?

13

Thanks Media, I used a different account but it still says “Organization could not be verified
We were unable to verify your organization at this time” and disable button verify

14

Hi @Louis_Van

Unfortunately, no help from support and no refunding.

Next time i aware i will not use on my personal projects OpenAI models even models are top models.

Only for coding such problems and additional verifications which can be avoided by analyzing user behavior and think it is safe or not to keep user account.

We hope to get solution in future but currently not solved.

Regards, Dav

15

I also tried this method and it works only for expired links problem for unable to verify organization problem not works. At least for me not worked

16

Same issue. Waiting for over 2 weeks now.

17

That’s very worrying… @OpenAI_Support can you advice if this is being worked on?

18

I have the same experience as you guys. May we have an alternative way to generate images?

19

Same for me, its not verifying my identity

20

Thanks for sharing a detailed explanation of the issue you are experiencing and I’m also sorry to see this impacting others on this thread. Please send this information to support@openai.com from the email address associated with your account and our team will make sure to review asap.

1 Like