Even though the current docs state access check via the Limits or Playground tab, it still requires verification.
The verification link is broken - it cannot be regenerated to start a new process.
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I understand you started the verification, didn’t finish it and now can’t verify at all?
Is that correct or did the link not work for you in the first place?
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It failed for me after uploading my government issued ID. It’s weird why the ID was rejected in the first place.
I want to restart with a different ID but the link is now expired.
4 Likes
same thing happened to me. The link doesn’t refresh and keeps providing you with the same link. I did find a temporary workaround to get a new link. I added another email address which I own as a owner to the open ai account and then used that email log in to verify the organization. A new link was generated and I went through the process again.
However..
I keep getting error message that we were unabel to verify your identity and contact support. . I tried 10x times and I keep getting the error could not verify your identity
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This has been flagged to OpenAI.
Thanks for reporting!
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Thank you.
Please resolve this at the earliest, its costing us valuable time.
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I’m having the exact same problem.
I hope it gets resolved as soon as possible.
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Very similar story here. We’d love to use your most expensive model lots… please fix and take our money!
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Same issue. I even can’t do verification, just shows unable to verify.
UPDATE:
If it’s so hard to enable personal (non-company) users to access models, i just want my money back (refund) so i use other provider.
Yes, no same quality or response but i would like to use model whenever i’d want or can.
Similar issue Unable to verify my account (organization)
7 Likes
I have same issue, it just says unable to verify without even giving me a chance to
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Long pending issue and still no communication from OpenAI.
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Openai, I would love a fix for this issue. Thanks
@OpenAI - @OpenaAI_Support– Your organization verification process is seriously undermining trust in your platform.
As a business user relying on your services for real-world AI development, I’ve encountered unacceptable delays and complete silence from your support team during what should be a simple verification process.
The forums are full of users reporting the same issue, with no transparency, no follow-up, and no workaround.
For a company that claims to be at the forefront of artificial intelligence, it is disappointing to see such a critical bottleneck remain unresolved while your users are left in the dark.
If OpenAI cannot provide a reliable experience, developers and businesses will be forced to look for more dependable alternatives.
We need answers, and we need them now.
3 Likes
Happened to me as well, the service they use for verification is very buggy but they choose to trust it than having a human intervene and actual handle the process.
Same here, any news? i need to verify that in order to move on. i have been trying for two days and no progress
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I suggest we all go to Azure, I think they have working verification.
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Same here, trying for 2 weeks.
This bug is still occurring. It’s frustrating to see such a mission-critical issue persist for so long.
1 Like