Even though the current docs state access check via the Limits or Playground tab, it still requires verification.
The verification link is broken - it cannot be regenerated to start a new process.
I understand you started the verification, didn’t finish it and now can’t verify at all?
Is that correct or did the link not work for you in the first place?
It failed for me after uploading my government issued ID. It’s weird why the ID was rejected in the first place.
I want to restart with a different ID but the link is now expired.
4 Likes
same thing happened to me. The link doesn’t refresh and keeps providing you with the same link. I did find a temporary workaround to get a new link. I added another email address which I own as a owner to the open ai account and then used that email log in to verify the organization. A new link was generated and I went through the process again.
However..
I keep getting error message that we were unabel to verify your identity and contact support. . I tried 10x times and I keep getting the error could not verify your identity
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This has been flagged to OpenAI.
Thanks for reporting!
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Thank you.
Please resolve this at the earliest, its costing us valuable time.
I’m having the exact same problem.
I hope it gets resolved as soon as possible.
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Very similar story here. We’d love to use your most expensive model lots… please fix and take our money!
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Same issue. I even can’t do verification, just shows unable to verify.
UPDATE:
If it’s so hard to enable personal (non-company) users to access models, i just want my money back (refund) so i use other provider.
Yes, no same quality or response but i would like to use model whenever i’d want or can.
Similar issue Unable to verify my account (organization)
3 Likes
I have same issue, it just says unable to verify without even giving me a chance to
2 Likes
Long pending issue and still no communication from OpenAI.
3 Likes
Openai, I would love a fix for this issue. Thanks