I have attempted to verify my organization with Persona, yet during the verification process it seems an issue has been caused and Persona cannot successfully verify me:
I have attempted to contact OpenAI support numerous times but simply getting a bot response back, could anyone notify the OpenAI team on this issue, as it seems theyāre application is bugged?
Iāve been facing the same issue. I havenāt seen any answer from OpenAI so I think we are supposed to create a new account (if thatās allowed ?) or to accept our fate. I hope Iām wrong but this is a known issue apparently. I still have hope !
Our organization is currently using OpenAI for our projects, and weāve recently been trying out GPT-5.0. After completing the face recognition step, we encountered an āexpired linkā error.
Could anyone please advise if thereās a way to generate a new verification link? Has been a month after our first attempts.
Also experiencing this problem here. It seems like the modal dialog should be populated by a URL that includes a unique inquiry ID, but for me the url is always āhxxps://withpersona.com/verify?inquiry-id=undefinedā (fix link to permit posting in message here)
Hi! We're working on fixing a bug affecting org verifications now, specifically around regenerating Persona links. If anyone is still affected, please let me know here. Thank you!
Thanks all for reporting this. The team is currently making improvements to the verification flow. This can take a little time to fully roll out, but once the updates are live, you should be able to retry the verification and complete the process without issues!
@OpenAI_Support Hi there, Iām also experiencing some verification issue. My case is that I completed the verification process via Persona yesterday, but OpenAIās playground still shows my account as ānot verifiedā right now. Iāve already tried logging out and back in, creating a new API key, and refreshing the tab, but the issue persists.
I am also facing this issue. I successfully completed the verification process with persona, but the āVerify Organizationā button is still active in platform settings. If I attempt to verify again I see an expired session page. I have tried waiting, logging in and out and adding other members to see if they could verify, but the persona link shows the inquiry-id as undefined. Can we please have an update on how this issue is going to be solved? Thanks.
Just to provide an update - Iām now seeing the message: āWe recently fixed an issue affecting verification. Please try verifying your organization again.ā on my account.
However, when I attempt to re-verify, the Persona link still doesnāt generate a new one.
I am responsible for deploying OpenAI models at a mid-sized research institute (~150 people) in Germany, where we are trying to set up an initial test service and define compliance rules.
Like several others here, I am currently stuck in the verification process: ID and live photo verification were successful, but the account still is not validated. I also received the message āWe recently fixed an issue affecting verification. Please try verifying your organization again.ā, but the problem persists (session expired) even after trying the usual suggestions (login-logout, other browser, clear cache, generate new API-key etc.). Generating a new link for verification does not work.
