I am one of the owners of a Tier 5 org and I still need to verify it for accessing the o3 via API.
Problem is that I cannot regenerate the link to verify.
Is there an ETA to get this resolved?
Having the same issue. Very eager to try out Codex but blocked due to this
I contacted the Persona team but they were unhelpful and said to contact OpenAI. I did that yesterday through the chat bot but havenât heard back.
Same here. Wondering if itâs a bug that can be fixed soon.
Interesting. Maybe we should ping them here.
You can try to submit a ticket to persona. Maybe if they get enough requests theyâll fix their broken software
app dot withpersona dot com/dashboard/contact-us?category=end-user
same thing happened to me. The link doesnât refresh and keeps providing you with the same link.
I did find a temporary workaround to get a new link. I added another email address which I own as a owner to the open ai account and then used that email log in to verify the organization. A new link was generated and I went through the process again.
However..
I keep getting error message that we were unabel to verify your identity and contact support. . I tried 10x times and I keep getting the error could not verify your identity
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Absolute garbage. Another dumb business decision. Remove this stupid limitation OpenAi.
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Please OpenAI this is a serious issue effecting hundreds of small businesses trying to keep up. With the rate of model improvement this year, days matter when it comes to being the first to release new use cases.
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Hello,
Thanks for flagging. I've reached out to the teams working on this new verification process and am getting caught up, so forgive me if I ask any questions that don't make sense or share any off-topic info đ Here's some info I've gathered so far:
Access to o3 and o4-mini models is gated either by verification status or inclusion in specific trust groups.
These groups are typically composed of Tier 4 or 5 orgs that meet additional integrity requirements (e.g. account maturity, billing signal quality, etc.).
Some key points:
- The âunable to verifyâ error is expected when the org trips an integrity flag, even if tier and ID verification are otherwise valid.
- Org verification is not guaranteed to succeed for all Tier 5 accounts.
- Manual exceptions can be made in rare cases, but we donât have a self-serve override or retry mechanism available yet.
- Creating a new API key may help propagate access changes more quickly, but wonât bypass the gating logic if the org doesnât qualify.
The verification team is actively reviewing edge cases and working to improve messaging and eligibility transparency.
In the meantime, if your org should qualify, feel free to write into support@openai.com with your Org ID.
Let me know if you have any questions or if I'm completely off base here!
Thanks again.
Just adding to this as Iâve just hit this same issue.
Weâre keen to try out a new feature which it seems requried orgnisation verification.
But (*due to my phones standard camera being broken, wide and front are fine) . Plus no option to verify id via webcam on my computer. I failed to verify in time, and now when i follow the link it says " Session expired - Please restart this process or request a new link to continue."
But if I try to refresh the verify link via the OpenAI page, using the refresh button to the right, it does not update the link url.
@OpenAI_Support What are the guidelines for verification? This is important for us to know since you mentioned that Tier 5 accounts are not guaranteed to verify.
Surely Anysphere, Inc. and Windsurf should qualify but if the verification will fail for them then thereâs an issue with the system itself.
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