When I try to verify my organization by clicking the “Verify Organization” button, I’m redirected to a page on w i t h p e r s o n a . c o m that says:
Session expired
Please restart this process or request a new link to continue.
Previously, I was able to successfully verify my identity and face, and even received a “verified” message on my mobile phone.
To this day, the same problem persists, and I can’t find a solution. @OpenAI_Support
same here, please fix it @OpenAIAPIhelper @OpenAI_Support
I received a success checkbox on Persona from my phone, and then returning to my computer after the verification, I was met with Session Expired.
Same here, still waiting for a reply from support. Lots of threads on here with this exact issue.
The next day I saw that the approval was given, it took 24 hours.
similar issue to me, me and others weren’t able to verify our organization… last gen iphone and android weren’t able to, but i can’t remember what error we got, we just gave up on it
@OpenAI_Support could you guys take a look at this by any chance?
私も同じ症状で悩んでいます。早く組織の認証を行って欲しいです。
Maybe it takes just longer for the verification process? I have the same issue, received the success checkbox on my phone 6h ago, but still nothing, and can’t generate a new link.
I had a reply from OpenAi, and i quote
“In this case, your verification was successfully completed on the Persona side, but the confirmation didn’t fully sync back to your OpenAI account. This is a known issue that can occasionally occur when the verification callback from Persona doesn’t register correctly in our system.
Our team is aware of this behavior and is currently reviewing affected cases to ensure verified users are properly recognized. I’ve added your account to the active investigation so your status can be checked and corrected once the synchronization fix is applied.
You don’t need to retry verification at this point; we’ll notify you as soon as your account reflects as verified.”
Still no verification after 48hours
I have the same issue @OpenAI_Support
Same issue here. Please help @OpenAI_Support
I will make sure this gets raised.
i have the same issue @OpenAI_Support
How about raise:
This broken system must be discontinued.
The partnership with withpersona must be discontinued.
I expect the motivation behind this whole idea, overall (besides sending PII to an untrustworthy party): be able to dole out lifetime bans.
Bans which OpenAI can’t even do right. And Ignores.
I have the same issue @OpenAI_Support
Hi everyone! We just fixed the latest org verification issue. If you're still unable to get verified, please retry clicking “Verify Organization” and let us know how it goes. Thanks for your patience here.
Sucess check on Verification, still no dice on openai, no global solution since mines still giving me the 90 day warning.
There have been more reports about verification issues and the team has deployed another fix.
Please let us know in this topic if you are still running into problems:
