Hi everyone,
I completed identity verification with Persona. It shows “Congratulations, you’re done.” OpenAI still shows “Verify organization.”
I logged out and back in. Cleared cache. Tried desktop and mobile. It’s been more than 30 minutes. Same loop.
I also tried to use those restricted models with API but never worked.
I see many similar reports in here. What should we do? Is there a known workaround or step we’re missing?
I got this message after posting this
I tried again but looks like links shows me same expire, refreshed couple time but still same
My openai support email stated there is a known issue of the token not getting synced back to openai from persona.
Are they really aware of this issue? I can see posts from months ago on the same issue.
Same for me. Verified last week, got green checks on the verification site, then nothing on OpenAI’s end.
Now I see the “We recently fixed an issue affecting verification. Please try verifying your organization again.” notification in Org settings, but I’m still not verified, and trying to verify again just gets me a “Session Expired” error, with no way to request a new link (cause the button is broken)
Just adding another confirmation of the exact same behavior. Succeeded with Persona, never seems to get acknowledged from openai side, now I only get Session Expired if I try again.
I’m here to add my name to the growing list of people having this issue. I ran into the EXACT same problem as the OP. I went through the verification process SUCCESSFULLY and received the green checkmark with the “Congratulations, you’re done” message from Persona, only to have virutally NOTHING change on my account. I did everything the other articles and AI told me to do:
I’ve tried to start a ticket with support but they haven’t been helpful at all, at the end of my last interaction, the support person suddenly shifted tone and replied as though I had “failed” verification, even though I had already stated multiple times that the verification was successful with Persona.
This sends a clear message that OpenAI just doesn’t care about it’s customers.
This has been going on for months. I just want to know why it still is a problem. Today one of my clients couldn’t verify so I can’t deliver our product. Do better please! And to be clear they were verified and then NOTHING from OpenAI.
And by the way - this is the best part…there is a message at the top that reads:
Verify your organization
We recently fixed an issue affecting verification. Please try verifying your organization again.
hahaha!
Same exact issue here. Did anyone manage to fix it?
Exactly the same problem! Would indeed be nice, someone could help.
I waited 24 hours and it did not go through. It worked for another client a month ago when I helped them and now I am left powerless. So I am just going to charge the client for the API use through my own org. I am sorry that this doesn’t help you but OpenAI has serious issues on this front.
What you can try is go through the same process with a different email. Sign up to OpenAI API and try again…and it might work. It sometimes does. This…until someone from OpenAI decides to dig in and fix this critical issue. All they have to do is give people multiple shots on goal here! So frustrating because this should be the easy part of this whole process!
On another note - I just pushed one of my clients to Claude. Good luck everyone.
Adding to the chorus. It’s still broken on 22 December, 2025.
Thanks for explaining sorry you have been dealing with such a frustrating issue.
I appreciate the suggestions and the heads up hopefully it gets addressed soon.
Same here still not working on my end as well.
Hopefully this finally gets some attention and a real fix soon.
@OpenAI_Support @OpenAIAPIhelper
Same verification issue on both Personal and Organization.
please before enforcing verification and putting 90 Days wait time, make sure your system works fine!
Hey everyone, Apologies for the experience. Since verification is something that requires user specific details. Can I request everyone to submit a support request at support@openai.com. Please make sure to include your forum username and most importantly provide me the case id or case subject here and I will personally look into each of the accounts. Thank you!
