Account Banned for "Distillation" - 2+ Weeks, No Support Response

API
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Account Banned for “Distillation”

TL;DR: Account banned for “distillation” 2+ weeks ago. Support either ignores tickets or claims my email “doesn’t exist” - despite ban notice arriving to that same email.

The ban notification was sent TO THAT EXACT EMAIL.

What I Was Actually Doing:

Building copywriting automation with two-stage pipeline:

  1. Content rewriter for marketing copy

  2. Text cleaner removing technical artifacts

Recent activity that likely triggered the flag:

  • OpenAI Evals Platform for prompt optimization

  • 100+ automated test cases

Pure prompt engineering work.

Anyone else experienced false distillation flags? Any escalation paths beyond regular support?