Horrible customer support

What is the story with OpenAI customer support? There is no support through these forums and when you click the help link and attempt to contact support you never get a reply. I have submitted half a dozen requests for help, from 2 accounts, over the last 15 weeks, and have yet to receive a single reply.

What’s the point in offering a help chat at all if you’re not going to reply to it?

We’re paying customers, as are many others, and we’re not getting support for what we’re paying for, which is quite ridiculous. People’s accounts are being banned with no recourse. We’re having technical problems with our accounts and nobody is helping us.

Clearly, this is a serious shortcoming with this service that needs to be addressed immediately.


Welcome to the Forums,

Can you give a description of your issue?

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Have you looked at the OpenAI careers page?

Do you know someone who might be able to fill the position(s) related to your need?

Just keeping things on a positive and goal oriented note. :slightly_smiling_face:


For starters, the CEO of our company can’t use the services nor join our team because every time he tries to accept the invitation to our organization it says his phone number is already used on two different accounts. He’s never used ChatGPT so that can’t possibly be true.

While I am not a CEO and possess my personal account, still, I have identical issue where i cannot creat my working account to keep my private account from working. It creats a huge issue to such degrees that I literally would be forst to use Google’s services

Completely agree, I’m a chatgpt plus member for sometime and i still don’t have the web browser plugin, I’ve done numerus complaints and raised the topic several times, still I’m getting the same response “we’re fixing the issues and will bring the web browsing plugin in few days” (this was in May 2022)

I can second the horrible customer support. I have been trying to get support for weeks now. It really feels like OpenAI does not care about its customers at all. It feels like all they care about is securing that next multi million dollar investment. When openai first came out I was all for it. Now I am just appalled at how they treat there paying customers. I have been trying since the 8th of July. Here are some screenshots.
July - 8th

It is now July 20th and guess what… not only was I billed a second time, I still have no access. They clearly do not care one damned bit.

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I think it’s a priority issue. I mean, I get that they have all their best people working on improving the AI. We all benefit from that.

But, with all the gazillions of dollars and AI power at their disposal, you would think that they could put together a team especially dedicated to customer support whose top priority would be to get back to customers within a reasonable amount of time. I mean, we literally have thousands of people using OpenAI models to develop customer support systems, and OpenAI doesn’t appear to have one at all?

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Thank goodness this is not OpenAi responding. i’d be terrified.

OpenAI currently has less than 500 employees, but they do have a support team that’s working really hard to get though the backlog.

I’ve tried reaching out to them though help.openai.com and they do actually answer, it just takes a few months :heart:

If waiting time is an issue I would just get another phone number while you wait :laughing:

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ChatGPT visits per month
November 2022 ~0
June 2022: 1.6 billion

Amazon visits per month
June 2022: 2.5 billion

A product that goes from zero to killer app with 100 million+ accounts, a few with problems… If even one-tenth of one percent of the users sent a single email, and they were read at a rate of one per per minute continuously, it would take over two months*…to just be further behind.

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A post was split to a new topic: Can’t access ChatGPT from my PC but can from a mobile device