Horrible customer support

Me too! every 1.5hrs I get kick off of 2 or more hours.
It’s bad enough that it’s mindset is based on a liberial background hiding very valuable information on serveral fronts. Elon has got something better coming out soon enougn and then I will switch.

I can’t even give chatGPT a snippet of code and ask it to make a change and send the complete code back to me. (I’ve tried literally dozens and dozens of times) It makes mistakes constantly. I once asked it to create a little piece of code to perform a certain function, the code didn’t work so I pasted it back and it told me that the code was not sufficient to perform the task I wanted. I just can’t with it, you’re almost better off not using it at all or just thinking of it as an advanced search engine rather than AI.

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I’ve had the issue of chatgpt4 being unclickable while either 1) typing a prompt or 2) while it’s forming a response. The only way to scroll or type in another prompt, is to refresh the page. I’ve this problem for 3 weeks and have not gotten a reply beyond a couple other’s having the same issue.

totally agree. Absolutely terrible. I had a paying account and now no service… no relpy…no help…and the auto ‘help’ is highly innaccurate. Unreal. $20/mo and crickets.

Support still sucks! I’ve been charged over 3 months without access, they can all go enjoy themselves by themselves

A few minutes ago, I asked a question to support bot as “How can I cancel my subscription?”. And “something” or “somebody” refunded my payment without any conversation. I think, this is very clear!

I got here after searching “awful support Open AI” on Google. This really sounds bad, bad, bad. I tried contacting them via the help chat, which has AI-generated answers (no surprise) until the bot tells you that “OpenAI will reply as soon as they can.” I was naive enough to ask: “Do I have to stay online the whole time now?” I didn’t get another answer. Taking people’s money for a service they cannot keep up and running is just bad. I got a subscription because I want to experiment with data cleaning – but the system keeps telling me I am still on the basic account. I will have to check if they charged my credit card and perhaps block further payments. I will not pay for a tool I cannot use.

After viewing the promotional materials, I was persuaded to pay for an upgrade, expecting a significant enhancement in features, particularly those highlighted in the demos, such as the camera input capability and nuanced tone adjustments.

Unfortunately, the upgraded service has fallen short of those expectations. It appears that the advanced features promoted are not yet operational, which is disappointing. I have also noticed that the same level of functionality could have been accessed without an upgrade, adding to my frustration.

If these features are not integrated soon, I will have to consider discontinuing my use of your service. I am keen on seeing improvements and would appreciate a prompt update on the development and release of these capabilities.

OpenAI stated in a recent twitter post that the new GPT-4o features will only be available to ChatGPT plus users in fall/autumn.

If you use the app, whether you’re paying for ChatGPT Plus or not, and start a call, you’ll see a little information bubble saying that the new capabilities aren’t out yet.

If you go on OpenAI’s website, the announcement from May says the audio and video modalities will start to roll out to users “in the coming weeks”.

It appears that the advanced features promoted are not yet operational, which is disappointing

I also dislike the vague timeline but it was pretty clear from the get go that this stuff wasn’t out yet.

No, the problem is they clearly have a complete lack of concern for their customers. I have repeated the same reports over and over for 2 years now. I have used their chatbot, I have given detailed breakdowns and screenshots, I’ve even sent entire chats. They do not respond. They have promised emails from the management for further discussion, that was 6 months ago without reply. They have entire forums dedicated to complaining about it. The situation has only grown worse. They are approaching the textbook definition of being a scam

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