I am not an OpenAI employee but a user with moderator rights to do some of the chores on this Discourse forum.
I see you flagged this for moderator attention but moderators on this site can not resolve the OPs problem, only OpenAI billing staff.
As noted in
- At the bottom right on https://help.openai.com/en/ is a message icon.
Click the icon then enter a message. My understanding is that you will be asked for an email address then the OpenAI staff will contact you via email. I hear it can take weeks before being contacted but remember that this is one of the fastest growing apps ever, please be patient.
- Please DO NOT SHARE personal information (email, credit card, etc) or account related details publicly.
- Asking account related questions in this forum can often create more confusion for the community than provide assistance.