Hi, have been facing the same issue for the past 3 days. None of my payments are getting through. I have tried with multiple cards ranging from VISA, RUPAY, Mastercard of HDFC Bank, none of them are going through and I get a message for merchant being non compliant on e-mandate. Kindly resolve it at the earliest.
Hi, Still facing issue with my card. Getting non complaint on e-mandate exception as others.
This card was working previously and I had paid couple of openAI bills with it. But now its not working.
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@openAI team any updates on the resolution?
hdfc credit & debit cards did not work. only axis worked
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@edwinarbus The problem is being faced again from India. Cold you kindly check and provide a solution.
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SBI credit card works for me. I tried this after HDFC bank card has shown E-mandate error.
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I’m unable to make payment from India, have tried multiple different cards also create an new account but still unable to pay using 3 different cards.
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I’m facing the same issue. Unable to make the payment because of “Non compliant Recurring or e-mandate” using my HDFC debit card.
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Used SBI credit card, and that worked.
But the problem otherwise remains for Infinia, other HDFC cards and AmEx. Not sure if it will work again next month
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This is Super Frustrating, just had the problem now and I have a deadline soon. Visa cards from France and UAE didn’t go through, honestly how can OPENAI mess up that to this point ?
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Is this issue resolved for you?
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Still facing this issue with HDFC cards, ami the only one?
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Just to add weight to the matter… HDFC cards are still not working. Please do fix this.
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similar thing is happening with the pro plans. i am getting processing error and when contacted my bank, they say that openai needs to provide more details (maybe authentication etc through 3d pin or otp)
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I am facing a similar problem using HDFC Bank Credit & Debit Cards. Upon enquiry I was told by the Bank that they do not accept standing instructions from OpenAI. However, when I used the same card with Claude.AI, the transaction went through.
This seems to be an OpenAI problem or a problem with the payment gateway providers - Link and/or Stripe.
Please DO NOT ask customers to use different cards - since several people like me deal with one bank. So what is the solution?
Can someone from OpenAI resolve this issue immediately? This is frustrating.
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I faced the same issue today when trying a HDFC card for OpenAI payment. Apparently, OpenAI is not compliant with RBI’s payment guideline at present. can someone help with this?
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I tried to make payment for getting Open AI pro subscription. The card that I had used for payment for the last 1 year is also getting declined. Kindly fix immediately.
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Pro subscription not working currently with HDFC card
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Its happning again not able to purchase credits in India. Not able to type OTP in payment pop up that opens
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Yes, same here. Tried with multiple credit cards (Axis Bank, HDFC) cant type OTP at payment popup. Removing and adding card details does not work. When I contacted the bank, they said they can’t find out and we have to contact openAI. I wrote to support(at)openai.com and got a standard template response looks AI generated. Frustrating that project work has been held up for the past 2 days thanks to this. If I don’t get a response in a few days, may switch over to Anthropic or Google Gemini.
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