Message for Smith from OpenAI Support

ChatGPT Bugs
1

Smith, you closed this ticket of mine below last week.

You said that you would deal with it through email instead.
You did email once, to tell me that you had “escalated it to specialists”.
But nothing since then!

I have emailed you again multiple times to follow up and you are ghosting me.

I have to now be suspicious of the reasons that you closed the thread for.
Can you PLEASE respond to my emails??

I have paid for these two accounts and this is diabolical that I cannot use them.
There is zero reason for them to be suspended!

2

@OpenAI_Support

Tagging you so that hopefully Smith will see this.

I feel very fobbed off!

3

Four hours with no reply.

5

7hrs with no reply.

And it’s also 8 full days since Smith said he was handling it.

Why is it acceptable to for OpenAI to ghost us like this??

I’m PAYING for a service and I’m being denied that service.
This is absolutely infuriating.

7

10hrs with no reply.

@OpenAI_Support what is going on?

8

Hi @UpScalp, thanks for your patience while this is being reviewed.

I checked the cases linked to your account and can confirm that case 09238773 has already been escalated. To keep the process organized and avoid duplicate reviews, the team will continue working through that case, which is why the previous post was closed.

Rest assured, you're not being ignored. Your case is currently queued with the internal team, and they'll follow up through the existing ticket as soon as their review is complete.

In the meantime, it may be helpful to review the "Why Was My OpenAI Account Deactivated?" help article, which covers common reasons for account deactivations and guidance for avoiding future issues.

-Mark G.

9

I AM being ignored.

You ignored four follow-up emails from me over the past 8 days.

In the mean time, I do not have access to this thing that I paid for that I really need!

Am I going to get compensated for that @OpenAI_Support ??

10

And PLEASE.

I have already explained SO MANY TIMES how nothing in that article is relevant to me!!

It’s so incredibly frustrating to get sent that!

“It might be helpful…” well no, it absolutely isn’t and isn’t any more helpful than the other times your colleagues sent the same article to me.

11

@smith.d I see you Liking that reply yet you won’t reply to my emails for the past 8 days.

12

Hi @UpScalp,

I understand that this situation is frustrating, especially given the amount of time you've been waiting for an update.

To clarify, once a case is escalated to our specialized team, ownership of the review is transferred to them. While I can confirm that your case has been escalated and remains under review, I do not have visibility into their queue, access to their investigation, or the ability to provide timeline estimates.

I also want to address your concern directly: the absence of updates does not mean your case is being ignored. Your case remains with the specialized team and is awaiting their review. They will contact you through the existing case as soon as they have an update to share.

I understand that this may not be the answer you were hoping for, but I do not have any additional information available at this time. Creating additional Community Forum threads or duplicate requests will not expedite the review process.

Thank you for your patience while the specialized team completes their review.

~Smith

13

You DO have visibility of me emailing you four times over the past 8 days though!

And you have been ghosting me.

This is ridiculous folks.
My two Plus accounts have been suspended for absolutely nothing WEEKS ago at this stage!!!

I have every right to be extremely angry and create threads about it when I get ghosted after being promised help.

14

Hi @UpScalp!

As already explained, nobody here can resolve this case on their own.

@smith.d has picked up the case and escalated it again. We now need to wait for the final decision from the responsible team members.

Please do not create additional topics about this case.

Thank you for your understanding.