OpenAI suspended my other account

ChatGPT Bugs
1

I have two Plus accounts. Subscribed to both through the normal flow on desktop. Paid for both.

This morning, I received an email saying the other account was deactivated.
No reason given.

I only use the account for Codex. Nothing else. I don’t have a clue why the suspended it.

I try the appeal process.
It’s clearly automated and instantly says no.

I try contacting support.
They redirect me to the help center WHICH I CAN NO LONGER USE ON THAT ACCOUNT.
They redirect me to the appeal form WHICH I’VE ALREADY BEEN TOLD IS USELESS TO DO AGAIN.

I cannot get the human support to understand that I need their help.

I’m so incredibly frustrated. This is a flagrant breach of my consumer rights under EU law.

What can I do??

2

I forgot to add - I can’t even log in here on that other account!!

It is so ridiculous and surreal.

3

And now they banned this account too!!

What the hell is going on at OpenAI???

4

Talking to OpenAI support is like talking to the wall.

Their first paragraph is always a restating of exactly whatever you write them.

Then the rest does not relate to the question you have asked them at all.

It’s incredibly frustrating and in the meantime, I am here unable to work because they have stolen my accounts from me.

5

And now they have rejected the appeal for this account too.

I cannot even check if the subscription is cancelled too or not!

This is madness.

6

Hey @UpScalp

Can you please share the Case ID here so that I can take a look at your account.

~Smith

7

Thanks!

I have two.

C-9sdFY2ZWKv75
C-LZZTGnd58KZV

I’m happy to change whatever I need to change to get them back.
I need them for work.

I have no idea what I’ve possibly done to get them suspended.
And because you get completely locked out, I have no way to check if they were hacked.
Or even to check if the subscriptions are still active.

I really don’t want to be paying for something that I don’t have access to.
I have read some people say in other threads that they were charged after being suspended.
Not good.

8

Thanks for sharing the support ticket.

I am actively working on resolving the issue in the support case you raised. I will go ahead and close this Community thread, and all further communication and updates will take place through support ticket #09238773.

~ Smith