My account has been deactivated

API
1

Colleagues, I’ve encountered a very unpleasant situation on platform.openai.com and need advice.

On 09.01, when trying to log into my account, this message appeared:

“Your OpenAI account has been deactivated. Check your email for more information. If you believe this is an error, please contact us through our support center at help.openai.com.”

Details:

  • There was still about $400 in the balance. The service became completely inaccessible, despite the active funds.

  • No warning emails about account issues were received.

  • The account was used exclusively for work purposes, and no rules were violated, to my knowledge.

What I’ve already done:

  • Immediately submitted a request to support via help.openai.com.

  • Appealed the deactivation decision.

The problem:
Several days have already passed, but there isn’t even a confirmation that my request has been taken up. Complete silence in response. I’m at a loss — the account is critical for my work, and the funds are frozen.

Has anyone encountered something similar?
Are there any alternative ways to contact support (besides the standard form) to break through this silence and speed up the review?

2

It happened 6 days ago? With a weekend in between. So 4 business days to check the logs I suppose. I would say this could take longer.

If the appeal won’t go through and your account stays blocked you should at least get refunded afaik. But it will take some time. Unfortunally this forum can’t really help with this account specific stuff. In the end how can we know what you did and what not.

Really sorry to hear this - wish you all the best possible outcome.

3

Hey lerasipakova1998, Apologies for the inconvenience that you are facing but we cannot support such issues on community forum as it requires gather your personal details. We can see that you already have a request open with us, can you please share the case id/case subject with us so we can try and track it down and correspond with you via the request. Thank you!

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4

Hello! I’m using the OpenAi API account. ID: user-kzz6QXVDIXtSvCtJo1fABAK1.
I wrote an appeal by email, but unfortunately no one responded to me.

5

Hey Lerasipakova1998, We have tracked down the request and are working on it. We will continue to correspond via the support ticket (04830094). Closing this thread for now. Thank you!

1 Like