Can someone tell me what this is? Does anyone else have issues with their ChatGPT. Is someone here from OpenAI directly that I can speak to as I am having issues and can’t seem to get them resolved, and have contacted openai several times and I get no responses. Any help would be greatly appreciated, thank you!
Welcome to the forum.
To contact OpenAI’s support team, you have two primary options:
-
Using the Help Chat Widget:
- Visit the OpenAI Help Center.
- If you’re logged into your account, click the “Help” button to start a conversation.
- If you’re not logged in or don’t have an account, select the chat bubble icon in the bottom right corner to initiate contact.
-
Email:
- For general inquiries, you can email contact@openai.com.
- For support-related questions, reach out to support@openai.com.
Source How To Contact ChatGPT Support (2024)
Please note that OpenAI does not offer phone support. For billing issues or specific concerns, it’s recommended to use the chat widget on the Help Center page and select the appropriate topic to ensure your query is directed to the right team.
For sales inquiries, such as information about ChatGPT Enterprise or API enterprise contracts, you can contact the sales team through the OpenAI Sales Contact Form.
For additional assistance, you can also visit the OpenAI Community Forum, where users discuss various topics and share solutions.
Remember to provide detailed information about your issue when reaching out to support to facilitate a quicker resolution.
5 Likes
Yeah, I’ve been having repeating audio loops. I’ve also been experiencing and incorrect computation and downright snarky responses.
3 Likes
I have faced similar problems - I’ve faced several issues that are frustrating, especially after paying for the upgrade. I set up two simple rules for how I wanted the system to operate:
- Ensure that only my approved text (from previous conversations or a PDF case study I uploaded) is used—nothing generated by the AI.
- The outputs have the relevant links, and delete any information that doesn’t link back to my approved text or PDF data.
Despite these rules, the system failed repeatedly. I made several attempts to get it to follow my guidelines, but it constantly generated errors. It either fabricated incorrect data or produced outputs that were poorly written and unusable.
After a couple of hours trying to get it to follow the 2 basic rules, I was told I had used my quota (for the $20 subscription), leaving me feeling like I paid for a service that didn’t deliver anything useful, the main use of time was having it try again.
When I tried to find help, the help sections didn’t address the problem, and there was no clear way to submit a formal complaint. This is evidence of avoidance and lack of support. An example - One of the links to request a refund, merely leads to prompts that the system does not actually include or address
2 Likes
I need help with this, i can’t log in to my account to check up on my data because of the content failed to load screen is blocking the way, i tried everything & it’s still not working, please fix this issue, so i can log into my account again, my username is TheGreenAwesomeness5000.
Yes I have had several issues, mostly laziness, and not wanting to perform, also a lot of mistakes, it keeps apologizing for…
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Dont post wrong info. contact@openai.com is not available. ridiculous team.
I paid for a Plus subscription, but have no access to it. The help center is no help at all. I’ve spent hours trying to get help. but they keep me going in circles. I went to cancel since they won’t help, but their policy is to bill you for the full month, even though I was never able to use Plus, never.
1 Like
Better than me it worked better when it was free after I paid them it started intentionally introducing mistakes one at a time every time I tried to regenerate something in 28 months of paid subscription time I received literally two usable outputs.— I’m actually filing a lawsuit at this point this is intentionally predatory. Doesn’t belong on the App Store at all, & this company needs to be dismantled.
I’ve sent 28 emails no response.
I suggest using this link as displayed on the forum… I have seen multiple complaints that emails don’t work.
https://help.openai.com/en/articles/6614161-how-can-i-contact-support
I’ve already canceled my subscription. I have no interest in continuing with a service that doesn’t respond.
That’s a shame, looks like you just contacted the wrong email address posted by another user…
Just to reiterate:
I suggest using this link as displayed on the forum…
https://help.openai.com/en/articles/6614161-how-can-i-contact-support.
Alternatively… Users on this forum are very helpful, we are all enthusiasts, and try to give the best answers we can… You could try posting here: ChatGPT - OpenAI Developer Community ^^.
Hi Guys, Is anyone having an issue updating their payment method?? Every time I try to update my payment method with a new card it takes me to this page; https://help.openai.com/en/articles/7905690-how-to-cancel-your-apple-subscription-for-chatgpt-plus-in-the-chatgpt-ios-app when I ---->click icon ----> settings ----->subscriptions ------Manage, I can’t update my card