Why it is so hard to contact support?

I have technical issues where I cannot get ANY response from the AI, empty, nothing and keeps erroring. And I did check different networks, different browsers, that’s not it.
Worst is that support for the OpenAI looks like the works i ever experienced. Its forcing you with those unrelated suggestions and there is no way to write/call/chat or its so buried you just give up.

Like many other users, I am paying for this product, and when something is broken, it would be nice to have access to support that is not discouraging you from the contact.

I am also interested in this aspect. No way to contact support team. Please, provide details. The is an information very old, and that is all. And there is no way to follow that.
Maybe I am missing something… I am lost, please help.