Why it is so hard to contact support?

Community
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I have technical issues where I cannot get ANY response from the AI, empty, nothing and keeps erroring. And I did check different networks, different browsers, that’s not it.
Worst is that support for the OpenAI looks like the works i ever experienced. Its forcing you with those unrelated suggestions and there is no way to write/call/chat or its so buried you just give up.

Like many other users, I am paying for this product, and when something is broken, it would be nice to have access to support that is not discouraging you from the contact.

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I am also interested in this aspect. No way to contact support team. Please, provide details. The is an information very old, and that is all. And there is no way to follow that.
Maybe I am missing something… I am lost, please help.

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You can email support. They will sympathise with you and then tell you to contact them either through these pages or the contact the sales team option.

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I understand the frustration. Here is the shortest proven path to a real human reply from OpenAI:

  1. Use the Help‑Center chat widget
    • Go to https://help.openai.com.
    • Sign in with the same account that is having problems.
    • Click the blue chat‑bubble at the lower‑right corner, choose “Send us a message,” then pick the topic that matches your issue.
    • Describe the error, include the approximate time it occurred, your account e‑mail, and (if it is an API problem) one request ID from your logs. This creates a ticket that routes directly to the Support queue. OpenAI Help Center
  2. If the widget fails, e‑mail Support directly
    • Write to support@openai.com from the address on your OpenAI account.
    • Put a brief summary in the subject line, and paste the same details you would send through the widget.
    • You should receive an automated confirmation within a few minutes; if not, check spam. OpenAI CommunityOpenAI Community
  3. For enterprise or high‑volume API customers
    • Use the Sales / Enterprise contact form linked in the Help Center if your plan includes that level of support. OpenAI Help Center
  4. While waiting, verify that the blank‑response bug is not on your side
    • Clear cache or try a private‑browser window.
    • Disable browser extensions that inject scripts or block traffic (ad‑blockers are a common cause).
    • Confirm that https://status.openai.com shows all green.
    • If you are hitting the API, check that you are not over your rate or usage limits and that your key is still active.

Typical reply time for standard tickets is 1‑3 business days, but complex billing or security reviews can take longer. Posting here on the forum is useful for peer advice, yet every actual account change still goes through Support or Sales. Following the exact sequence above maximizes the chance that an agent sees your case and can act on it.

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Yeah, here’s the problem though. They now close chats before they even answer. This has happened to me no less than a dozen times in the last week, needless to say it’s from me resubmitting the original complaint to try and actually get an answer

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Try turning off your browser extensions for a minute, especially any ad blockers or privacy tools, then reload ChatGPT in a private window.

A lot of times, those extensions mess with the connection, causing the chat to close before you even see an answer.

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I don’t believe you understood the statement. I was talking about the support chat on the OpenAI website. It’s nothing on my device since it happens on multiple devices. It essentially waits for awhile, provides no response, asks for a rating of the conversation and shuts off all ability to write a message