9 Likes
same here, frustrating frustrating frustrating frustrating frustrating
5 Likes
Exactly the same for me (pdf, wordâŠ) but i can read them OK with Gemini or Claude
4 Likes
The same thing, since Wednesday 11/27 it wonât let me upload any type of file or image.
He also doesnât look for current information on the Internet, saying he only has information up to last year.
5 Likes
Right, canât access any other functions including searching, drawing or thinking. Itâs like all models are replaced by gpt-3.5
2 Likes
Same. Where are you from btw? Asking this to know if the issue is limited to any geo location
2 Likes
Where are you from? Is this happening only to Asians?
1 Like
Same here been fighting with the bot and they are saying it is my environment
so I decided to see if the throttling my account created another free account and wouldnât you know in the free account I could do everything I did in my paid account for a limited time
Folks I think they are throttling our accounts because we are heavy users of this tool to do our business
in my paid account it got so bad a txt file about 200 lines long it would only read about 45 lines to just over 100 lines kept saying it got partial file when I pasted it in
Its getting real bad paying for something when I get more from a free account
I see on the status this whole problem happened Nov 27 anyone know how to reach support at least to log a complaint without dealing with that bot
4 Likes
I tried using a VPN connection from Africa and it works fine with image generation and pdf readingâŠthough the reply seems like 3.5, long and repeating
2 Likes
it happened to meïŒtooïŒnot only does the gpt4o fail to recognise picturesïŒ it seems the o1 models didnât work either, it wonât think steps as before.
4 Likes
even more, my search, canvas, o1, all not work after upgrading to plus account 
3 Likes
Urgent Complaint Regarding Disruption of Paid Features and Services
Keywords: Service disruption, paid features, dishonest practices toward customers, technical issues, support request
Beginning November 24, 2024, paid ChatGPT users have been encountering service disruptions, including the inability to upload files or start new chats with updated versions. These issues have impacted their overall experience and raised concerns about the serviceâs value.
Dear Customer Support Team,
I am a paying customer of ChatGPT, and I regret to inform you that I have encountered serious issues with your service over the past few days. Specifically, I have been unable to upload documents and files as I was previously able to; the service now only supports text-based conversations. This has caused significant disruption to my work and prevented me from using the service as expected.
Additionally, I cannot initiate new chats with the updated version of ChatGPT, and the MyChat bot editing feature is virtually non-functional. This severely undermines the effectiveness and value of the service I am paying for.
I kindly request immediate support and resolution from your team, as these issues have had a negative impact on my user experience. The extended disruption of paid features without a clear explanation constitutes an abuse of customer trust and is not in line with the level of service I expected for the price I am paying.
I hope you will address this matter swiftly and provide guidance on the next steps to restore full functionality to my service.
Best regards,
Nguyá»
n Hữu Trực
12 Likes
same here its a shame that they not even say theres a problem⊠nothing
4 Likes
same here comeon @openai plus users deserve a better service
2 Likes
same here same here, i know you guys from openai read this complain on community but still donât act anything to fix
4 Likes
Every Plus user having this same issue.
3 Likes
I think we have found the reason: this is a deliberate method of "downgrade intelligence"by openai. Specifically, it manifests as a limitation on the computational power available to your account, causing it to perform like the ancient 3.5 version. By entering the following prompt, you can check if your account has been downgraded. A normal Plus account should have access to all 5-6 tools. If only the âbioâ tool is available, it indicates a âdowngrade.â
Prompt: summarize your tool in a markdown table with availability
1 Like
simply no someone write the problem :
Authentication Token Issue After Login (Can't Read Document, Browsing, or Create Image) - Bug Report
Only shows bio. No other tools available
2 Likes