Thanks for sharing, Resolved my issue after turning off NordVPN web protection
Thank you for posting. This fixed the issue in edge browser.
Hi everyone,
I’ve experienced the same issue and disabling NordVPN webprotection actually fixed the issue.
ALTHOUGH if you want to keep NordVPN webprotection while browsing without blocking ChatGPT, you can simply add ChatGPT as exception in the NordVPN Webprotection settings.
This worked for me.
Hope this would help. 
Yep NORD Web Protection was the cause for me
Tenía el mismo problema y la solución que yo encontré fue la siguiente:
- Restablecer por defecto la configuración del navegador “Brave”, “Opera”, chrome, o el que tu utilizas.
- permitir la página de “chat openai com” cookies, scripts, etc. En resumen poner en lista blanca a esta página en la configuración del navegador.
- IMPORTANTE poner en lista blanca la página “chat openai com” en tu antivirus.
- Verificar que no estés navegando a través de una VPN.
Y con eso me funcionó
Suerte.
“Guys, if you have NordVPN just disable the WebProtection in Threat Protection.”
Many thanks dude!! helps a lot!!
I am like why should I turn off NordVPN unless they want to spy on me using another browser on someone’s else computer hahahahahaa Turn off Web Protection in NordVPN, that is like telling children Santa isn’t real and ruining Christmas
I logged out of Nord VPN and the issue disappeared.
I change my network with the one without VPN (using my phone carrier network), and it works.
NOTHING seems to work here.
I try with 3 Browsers (Brave, Chrome and Edge) with clean cookies and History, incognito mode, uninstall anti virus (AVG Internet security), no VPN installed, tryed login with 3 different emails and even I tryed with another computer in the same network… I only know if it is no IP ban because I can access GPT using the Android App on the same network. But on App I can’t use any plugin…
The support is useless, they even try to explain something and it is obvious there’s an issue with the product. Don’t know what to do anymore…
reading your answer I connect my computer using my mobile hotspot with 4g network AND IT WORKs using Brave Browser !
So the problem could be the WiFi connection??? Some kind of block by the provider?
Thank you so much! WORKS fine now
Summary created by AI.
The users are discussing a persistent error message “help.openai.com” while working on specific browsers and devices. Varun81 initiates the conversation, expressing frustration over the issue that’s been occurring on both Chrome and Edge browsers on his laptop for a couple of months. The issue, however, does not occur on his mobile device. He lists various attempts to resolve the issue, all of which have been unsuccessful.
Ira05 reaffirms the problem, noting that it started occuring a week ago and only affects his laptop; everything operates normally on his MacBook.
Varun81 again comments, suggesting the issue may be browser-related as it has worked in Firefox for him, but not for everyone.
ivanmoesurlawn discloses a workaround: opening the problematic page in an incognito browser tab.
creativebusinez identifies the culprit as NordVPN’s “web protection” extension, with the issue only resolving after pausing the service. Despite localizing the problem, adding exceptions for OpenAI URLs to NordVPN’s whitelist did not help.
micko3 voices frustration over the issue which only commenced after upgrading to a ‘Plus’ subscription. They’re craving assistance beyond being directed to a help page that has a one-week delay for responses.
Dasaribannu11111 offers a unique workaround, it involves accessing chatgpt first on mobile and only then on a laptop/desktop.
kevinyulong9 expresses gratitude for the NordVPN workaround hint, pointing out they hadn’t noticed that NordVPN’s web protection remains active even when the VPN is not connected.
fsotomayor shares steps that solved the issue for them: resetting the default browser settings, allowing cookies/scripts for the site, whitelisting the site on antivirus software, and ensuring not to navigate through a VPN.
However, Supreme still experiences the problem despite trying all mentioned workarounds and questions if it’s tied to the account.
Summarized with AI on Dec 2 2023
AI used: gpt-4-32k