Trying to sign in on my premium account using the google authentication procedure. But when I log in through Google, I get the following error:
Bad gateway
The web server reported a bad gateway error.
Ray ID: long string of numbers and letters
Your IP address: IP address number
Error reference number: 502
Cloudflare Location: city near me
I’m not getting this error when I log in the same way with the free account. That seems to be working although it cannot load conversation history. I couldn’t find anything on this from the community here, but did find a thread on git hub here.
Sent them a message on the help line, but I’ve never heard back from them before, says the agent was active over a week ago.
UPDATE 21-March comment from Open AI staffer, Robbed:
Open a support ticket using the bottom right chat in the lower right corner.
Select → ‘Login or Sign up Issues’
Then → ‘No’
Then → Provide Email and explain Gateway Issue
This method will trigger an internal response to the devs on call, per @logankilpatrick . The more support tickets, the faster we get this handled.
ps. I tried this and the ‘Login or Sign Up Issues’ didn’t show up in the bot, but just keep clicking no, or that your issue isn’t resolved until you get the prompt to send information/a screenshot with your issue.
NOTE: I have yet to upgrade to pro so maybe i’m just low priority to connect?
also I am thinking of taking to reddit to maybe to help other find a solution any subreddits y’all think could help?
in the lower right corner.