Authentication issues, OpenAI won't answer my emails or messages

API
1

I signed up with my account about 3 months ago, I tested the product a few times and left it like that for a few weeks.

I recently tried to log in again and I get the good old ‘‘You tried signing in as “xxxxxxxxxxxxx@gmail.com”, which is not the authentication method you used during sign up. Try again using the authentication method you used during sign up.’’

I have tried everything under the sun believe me, anything you say I have tried it already.

I have sent multiples emails to OpenAI with no response, same with the messages, the stay unread forever.

Can anyone please help me with this issue?

2

Hey champ!
Welcome to the community forum! I’ve had the same error as you mentioned when I tried logging in with my Gmail account instead of using “sign in with Google”, i just had to use the “sign in with Google” option make it go away. :laughing:

I can understand your frustrations about not receiving any answers from OpenAI, many people are in the same situation as you, contacting support seems impossible at the moment, I’ve made a tread about it here:

3

I too was extremely frustrated by this login issue but finally I found a guy on youtube explaining the right solution and now I got logged into my ChatGPT account easily. Hope it works for all of the people. Here it is: ChatGPT: "You Tried Signing in As via Google, which is not the authentication method..." Fix Login - YouTube