Has anyone else had an issue with ChatGPT login suddenly saying your account ‘has been deleted or deactivate’ for a $200 a month active subscription / paid account - without notice ? And is there anyone that can be contacted that’s human in customer service? I have been paying $200 for over a year (as I had important, irreplaceable “projects” in the chat folders). My $200 subscription still shows as active but when I went to login that’s the message I got.
Went to their forum and OpenAI and used their chat and A.I. chatbot - app totally useless!! I had a ton of really important documents / project folders in there. I thought by paying $200 a month - now for over 2 years, my work there would be safe. Definitely not worth paying for a service when it can be erased without warning.
Firstly want to point out that this hasn’t happened to me, but I do understand that it is frustrating.
Unfortunately account/billing access issues are not something forum users can inspect directly.
I wrote a post yesterday in a similar thread about tips for contacting support and getting in contact with a human. With a few suggestions for keeping one support case active and making the escalation request as clear as possible.
I share the link to the other topic here, so you can check it if you want and so that I avoid parroting myself:
That sounds really stressful, especially with important work tied to the account.
When you reached out to support, did you end up getting a case ID or confirmation email? If you have one, feel free to share it. I can try to check internally for any updates.
If not, I’d strongly recommend submitting a request through the official support form so it gets properly tracked by the team. Make sure to include:
the email tied to your account
billing details (since your subscription is still active)
yo bro look dont worrry, my workspace also got deactivated , just go to their contact us page, this page : https://help.openai.com/en, contact us using the floating icon chat with Bot, they will contact you within 24hrs, then u can give them full details they help with you to get back your account. Mine got recovered i talk with them, Peace
Went to their forum and OpenAI and used their chat and A.I. chatbot - app totally useless!! I had a ton of really important documents / project folders in there. I thought by paying $200 a month - now for over 2 years, my work there would be safe. Definitely not worth paying for a service when it can be erased without warning. 