Has anyone else had an issue with ChatGPT login suddenly saying your account ‘has been deleted or deactivate’ for a $200 a month active subscription / paid account - without notice ? And is there anyone that can be contacted that’s human in customer service? I have been paying $200 for over a year (as I had important, irreplaceable “projects” in the chat folders). My $200 subscription still shows as active but when I went to login that’s the message I got.
Went to their forum and OpenAI and used their chat and A.I. chatbot - app totally useless!! I had a ton of really important documents / project folders in there. I thought by paying $200 a month - now for over 2 years, my work there would be safe. Definitely not worth paying for a service when it can be erased without warning.
Firstly want to point out that this hasn’t happened to me, but I do understand that it is frustrating.
Unfortunately account/billing access issues are not something forum users can inspect directly.
I wrote a post yesterday in a similar thread about tips for contacting support and getting in contact with a human. With a few suggestions for keeping one support case active and making the escalation request as clear as possible.
I share the link to the other topic here, so you can check it if you want and so that I avoid parroting myself:
That sounds really stressful, especially with important work tied to the account.
When you reached out to support, did you end up getting a case ID or confirmation email? If you have one, feel free to share it. I can try to check internally for any updates.
If not, I’d strongly recommend submitting a request through the official support form so it gets properly tracked by the team. Make sure to include:
the email tied to your account
billing details (since your subscription is still active)
yo bro look dont worrry, my workspace also got deactivated , just go to their contact us page, this page : https://help.openai.com/en, contact us using the floating icon chat with Bot, they will contact you within 24hrs, then u can give them full details they help with you to get back your account. Mine got recovered i talk with them, Peace
I suppose I thought since I was paying premium pricing ($200 a month) & the platform implicitly encourages long-term project accumulation, and memory/projects are core product features, there would be more reliability, but yes, lesson learned the hard way.
The support experience has been extremely fragmented. I’m 40 back and forth in…
But yes, backups are important,
AND this situation has been poorly handled.
It now looks more like support is struggling to identify/reconcile the underlying account identity.
This experience definitely taught me the importance of maintaining external backups and not relying entirely on a single platform workspace for long-term projects and research.
I still hope the original account/workspace can be recovered, but going forward I’ll absolutely be exporting and backing things up much more carefully, and I probably won’t pay the top tier once I hopefully recover my files.
Thanks so much for your care and reply. Your message helped me feel hopeful …
I did get through the Help Center/chat/escalation path you suggested, then got kicked back into Open A.I. and now back to a human after MANY loopdiloops and multiple case numbers. I now finally reached a human support specialist, who wanted to toss me back into the Open A.I. loop but hopefully my response will keep him on the line.
The issue still isn’t fully resolved yet, but your message gave me hope because you mentioned your account was successfully recovered.
Thank you very much for your thoughtful response and suggestions, Larisa.
Your advice about avoiding duplicate tickets and keeping one concise escalation thread active turned out to be extremely important and helpful!
I eventually managed to consolidate multiple support cases and finally reached a human support specialist reviewing the issue.
The situation still appears unresolved internally (possibly involving Apple authentication/account linkage confusion), but your guidance definitely helped me approach the process more strategically and calmly.
Really appreciate the kindness and practical advice.
Thank you very much for your response and kindness.
Yes - I did eventually receive multiple case IDs and confirmation emails after contacting support through the official Help Center flow you recommended.
The issue ultimately expanded into several linked/escalated cases involving what now appears to possibly be an Apple authentication / account-linkage or account-status problem affecting access to a long-standing paid workspace despite the subscription remaining active through Apple billing.
After many rounds with AI-assisted support, I finally reached a human support specialist who is currently reviewing the issue more directly.
The account/data recovery situation is still unresolved at the moment, but your suggestion to keep the issue formally tracked through the official support system is important and helpful, and what I’m doing.
Thank you again for taking the time to respond. This has been extremely stressful with years of projects/research tied to the affected workspace, and I’m hopeful we’ll get to the bottom of it.
Went to their forum and OpenAI and used their chat and A.I. chatbot - app totally useless!! I had a ton of really important documents / project folders in there. I thought by paying $200 a month - now for over 2 years, my work there would be safe. Definitely not worth paying for a service when it can be erased without warning. 
