On 2/25/2024 OPENAI charged team monthly subscription fee ($210 for 7 seats) and few days layer my team accounts were deactivated.
I guess one of the member used VPN and triggered openai’s security policy.
I’m trying to reach the customer support through help.openai.com but there has been no respond for more than a week.
I’m hoping Openai to restore my accounts. If that’s not possible, please refund my monthly subscription fee since I didn’t receive any service from OPENAI.
The admin account of the team was: LunaRivera53334@outlook.com
If you need any more information please let me know.
Probably go to your credit card company and file a dispute on the grounds that what you paid for was not provided. My account got shut down too without explanation and they are not responding. Next step will be to lodge a chargeback with my bank.
Same here. Our company paid $1,200 for an annual Business account back on October 24th, 2024, and just a few days ago I noticed our account was deactivated. I’ve tried many times with help.openai.com and it just keeps going in circles with no help whatsoever. We are a state and local government and we will be seeking action if they do not resolve this problem.
In the same exact boat here. My account was deactivated suddenly and without warning with credits still remaining on it. Been stonewalled by support despite being extremely communicative and open to understanding why in the world my access was discontinued spontaneously. No reason has been given.
Seems I’m unable to access any of my chat logs through the official app either. This experience definitely put a bad taste in my mouth and I will not be using OpenAI any more. I was a long-term subscriber and API customer dating all the way back to pre-November 2022 with the same account, no issues. So for this company to suddenly give me the middle finger and say “thanks for the money & so long sucker” is something I won’t forget.
I’ll make sure to contact my Attorney General too because their refusal to at least release a zip archive of my conversations (which is my data) to me on top of a failure to reimburse me for the credits (which I’m now considering theft) without any clear plausible explanation or evidence of a breach of their Terms and Services is tantamount to fraud at this point. Maybe some other people will just walk away from the situation and eat their losses, but I type >180 words per minute and I’m coherent, lucid and intelligent enough to articulate the malicious behavior or this market actor to my state authorities without expending too much time. So I’ll make sure to do just that.
Really sad that this is how they treat customers that are countrymen / kinfolk as fellow Americans when the AI competition has gone so global recently.
SAME.
We’ve got at least $100,000 of time invested in building custom GPT’s. We are the small potatoes and casualties of the race to win whatever they think they are going to win.
