Welcome to the forum!
I’m sharing few tips here based on my own experiences and what I’ve read here multiple times. Look if here’s anything you haven’t yet done.
Firstly, since you already have multiple support tickets open, I’d probably avoid opening more duplicate tickets and instead try to keep one case active with a very concise escalation summary.
These are my suggestions:
- account/org/project affected
- negative credit amount
- dates of the reversed charges
- usage report screenshots
- confirmation that the API key was rotated
- the existing support case IDs
- clear request, something like: “Please escalate this to billing/account review, because API access is still blocked after the card charges were reversed.”
Hopefully this helps a little. I understand how frustrating these situations can be.
Sometimes OpenAI staff/support also reply here on the forum and may be able to give better instructions on how to move forward with an existing support ticket, tho of course that is not something I can promise.