Is Amex not allowed for this?
I am trying to add credtis but when I click to confirm the payment this message appears. I have done it for several time and same status, I am starting to think that it is because I am using American Express.
I don’t know what else to do.
Yesterday, I ended up briefly in a similar position. On a new account I tried adding the payment method and credits in the same step and also repeatedly got an error message.
Eventually, I was able to solve it by refreshing the browser and then separating the two steps, i.e. I first completed the update of my payment information and then separately added the funds.
Thank you for your reply. I tried it later and it worked, so there is clearly a bug in this process.
Ran into the same problem today. Confirmed that the following steps work for me (1) added credit card info (2) saw fail to add fund error (3) refreshed the browser and saw my new credit card info (4) added fund successfully.
I believe this is a bug in OpenAI payment process.
I face the same situation, and i solve it after refresh browser,
Of course this is a bug in OpenAI payment process.