Is anyone else having issues adding money/payment methods to their account? It’s alternating between ‘incorrect API key provided’ and ‘your card declined’. I’ve tried four different cards (Visa & Amex), it’s definitely not the cards. Reached out to banks, and they said issue is on OpenAI’s end.
Im not able to add any cc info to two newly created accounts. Doesn’t matter what browser I try, the info wont save and my API key will not work until it is a “paid” account even if I don’t need to pay for anything
Yes - same issue here with and without VPNs with different cards. different browsers, cleared cache. Also tried making sure IP being at location near CC address which solved for some people. Issue reported already in 2022 and still obviously an issue. Help bot doesn’t help or reply. the attempt is registered on the CC invoice but fortunately 0$ at the moment - some people report their money is being taken even though account fixed. Also a leader on this community pointed to a bug fix few days ago but clearly this is not so. very unfortunate and frustrating for us.
I have the same issue, have tried multiple cards, all of them keep getting declined. They all are working otherwise. Not sure about the issue. Our product dev is totally blocked!