I am an assistant prof. in the field of education, an active user of ChatGPT Plus since December 2022 and recently, the Codex App. I am writing to request a fresh, account-specific human review of the deactivation of my ChatGPT account associated with User ID user-924Cd59XK0DzybKNEz7AhOeB.
My appeal for Case C-Z0SUS5IAp32g was denied very quickly. I received the appeal confirmation on July 4 at 16:06 UTC, and the final denial at 18:27 UTC, approximately 2 hours and 21 minutes later. Given the seriousness of the outcome and the importance of the account, I am concerned that key account-specific context may not have been fully considered.
The deactivation notice only stated “Cyber Abuse” and did not provide any specific explanation of what allegedly triggered the enforcement action. I also did not receive any prior cyber-abuse warning for this account!
I respectfully ask that the relevant team manually review the full context of this case, including the following points:
- This concerns only my ChatGPT account associated with User ID user-924Cd59XK0DzybKNEz7AhOeB. This account had previously completed OpenAI Trusted Access for Cyber verification, including identity/KYC verification.
- I did not receive any prior cyber-abuse warning or corrective notice before deactivation.
- I have not used the account for phishing, credential theft, malware, unauthorized access, data exfiltration, evasion, scams, spam, or malicious cyber activity; if needed, please check my entire ChatGPT account records, conversations etc.
- The account contains years of academic, professional, and important personal work, including saved information that is highly important to my ongoing research, professional responsibilities, and personal records, which include my mother’s and father’s health records; my mother was diagnosed with cancer and underwent a serious medical operation, and I am tracking her health records through this account!
- I was using Hermes via Codex authentication, and I am concerned that a context mismatch, a tool/session issue, an automation-related misunderstanding, or another technical issue may have triggered the flag.
I fully understand the importance of enforcing cyber safety policies and preventing abuse. My request is not for the policy to be ignored, but for the decision to be carefully reviewed against the actual account history, usage context, Trusted Access status, and the absence of prior warning or specific evidence provided to me.
@OpenAI_Support Please step in, as this sudden and unexpected deactivation is already having a detrimental effect on my work and on the well-being of my loved ones, including my own. I cannot even access or export my data because it also requires logging in with this account, which I am unable to do due to this false-positive cyber-abuse deactivation without prior notice!
Thanks,
Also, I wonder if anyone has faced this recently. I am coming across multiple similar cases in this forum
- Yes, and received a warning before
- Yes, without prior notice
- Not yet