My organization account was deactivated due to a flagged safety violation. I believe this is a false positive.
I was using Codex to generate shell commands for a legitimate server migration on my own infrastructure. The system likely flagged these administrative commands as suspicious activity.
I have already replied to the trust & safety email but urgently need this resolved.
Case ID:[C-risMd43ek62a]Org ID:org-WkrbgMbyUDnw06UGWYECguJ9
Could a staff member please review this case manually?
No, there was no specific link or form for appeals in the message. It only contained a generic instruction: “If you have any questions please contact us through our help center.”
I have already replied directly to the notification email (trustandsafety@…), but I haven’t received a response yet. I am reaching out here because this is a False Positive blocking my production workflow.
Update (Dec 18): I have sent the requested screen recordings to Support via email (Ticket #03800112) two days ago. The videos clearly demonstrate that I am locked out of the dashboard and cannot use the Help Chat due to the deactivation errors.
I am still waiting for the Trust & Safety team to review the evidence and my appeal (Case C-risMd43ek62a). As a Pro subscriber, my work is completely stalled.
It has been 10 days since the ban. I provided screen recordings to Support (Ticket #03800112) last week proving the dashboard is broken, but they stopped replying.
I am a Pro subscriber and my work is paralyzed. Can someone from OpenAI staff please look into case?