“User Quota Exceeded” for 24+ Hours (ChatGPT Plus)

ChatGPT Bugs
1

Hi all,
I’ve been getting the “user quota exceeded” error when trying to upload files to ChatGPT for over 24 hours now.

What I’ve already tried:

  • I’m on ChatGPT Plus
  • Deleted all old files
  • Waited well beyond the 3-hour window (it’s been a day)
  • Logged out, cleared cache, and switched browsers

This issue is completely blocking my workflow, and I’ve already contacted OpenAI support with no resolution so far. It seems like the quota is stuck and not resetting as it should.

Would appreciate a manual reset or escalation.

3 Likes
2

I have the “User Quota Exceeded” since 4/27.

I’m still getting the “User Quota Exceeded” error, and nothing has been fixed. I’ve contacted support at least 8 times, and they told me I’d exceeded the 10 GB limit and it would reset with my billing cycle. My billing reset on April 30 and… nothing changed.

I’ve cleared all my chats, cleared browser cache, offloaded apps, tried everything. Still getting the same error. They said it was escalated to engineering, but I haven’t gotten any real update or fix.

What’s most frustrating is that OpenAI hasn’t even acknowledged that this is a broader issue. If anyone else is still dealing with this, you’re not alone. It really seems like this hasn’t been resolved or even publicly addressed.

The image shows a ChatGPT interface with a notification stating "Image upload failed. User quota exceeded." displayed at the top of the screen. (Captioned by AI)
The image shows a ChatGPT interface with a notification stating "Image upload failed. User quota exceeded." displayed at the top of the screen. (Captioned by AI)2360×1640 143 KB

3

Same issue. Can’t even send it a screen shot. First of all, it should be an easier way to del things (in bulk). The way you have to jump thru hoops is ridiculous. They should even make it so that AI can assist in del archived messages or even erasing images in your library. I’m using the app on my pc and it doesn’t give me an option to del.

4

Hi, welcome to the community!

I never seen that OpenAI publicly detailed a specific 10 GB limit.

If you don’t mind can you share the email you received from OpenAI about 10 GB limit for ChatGPT?

1 Like
5

https://help.openai.com/en/articles/8983719-what-are-the-file-upload-size-restrictions

" * Each end-user is capped at 10GB."

:slight_smile:

1 Like
6

Thanks for sharing.

I think they need to add like “it will reset with the next billing period” something because it is not clear it is a monthly use. And users don’t have chance to see what they used FOR NOW.

1 Like
7

Agreed, I’ll pass it on. Thanks!

1 Like
8

Hi, i have the same issue, and it is breaking my whole workflows for everything. This should be more visible to allow understand what quota is used and get more control. This limitations is stopping me completely to continue on anything.

1 Like
9

Have you had any resolution to this issue? I am on day 10 (since 5/6/25) of being unable to upload images and receiving the “user quota exceeded” error. I’m so frustrated as emails with support result in deeply hollow AI empathy for my frustration without any meaningful updates, next steps, or indications that this will ever be resolved.

10

Same issue. The way you have to jump thru hoops is ridiculous. I’m using the app on my pc and it doesn’t give me an option to del.