I'm a ChatGPT Pro subscriber, and I've been experiencing a persistent "User Quota Exceeded" error for over 24 hours, preventing me from uploading any files or images.

[Jj_Fhh]

Hello,

I’m a ChatGPT Pro subscriber, and I’ve been experiencing a persistent “User Quota Exceeded” error for over 24 hours, preventing me from uploading any files or images.

I’ve confirmed the following:

My usage has remained within the standard limits (file size, number, and format).

More than 24 hours have passed since the initial error, but my quota has not reset.

Basic troubleshooting steps (clearing cache, incognito mode, switching devices, VPN usage) have been tried and haven’t resolved the issue.

I contacted official support, but their response did not address this specific issue.

Has anyone else experienced this recently?
Could someone from OpenAI look into this issue directly, please?

Thank you!

[polepole]

Hi, welcome to the community!

@Jj_Fhh

Could someone from OpenAI look into this issue directly, please?

OpenAI doesn’t look into ChatGPT account here because this place is OpenAI API Developer Community Forum.

To contact with OpenAI Help Center and start a chat using widget on bottom-right side of the page with OpenAI support, follow steps below:

1 - Go to ChatGPT and log in with the account you want to use.

2- Go to Help Center and select the Chat widget icon.

3- Click on Messages

4- Click on Ask a question

and continue…

[sukbu]

Your inquiry 16 days ago. Did they resolve the problem on your account? I’ve confronted same issue from yesterday.