ChatGPT Pro subscriber “user quota exceeded”

ChatGPT Bugs
1

Hello,
I’m a ChatGPT Pro subscriber and I’m encountering the error “user quota exceeded” every time I attempt to upload a file—regardless of the file type, size, or whether I’m in a project or standard chat.

I’ve tried all standard troubleshooting steps:
• Logging out and back in
• Clearing browser cache
• Testing in incognito mode
• Using small .txt files
• Testing across projects and standard chats

The error persists across all attempts, and I suspect my account may be stuck in a misconfigured or bugged upload quota state.

Could someone please check the backend settings or reset the quota status for uploads on my account?

Thank you!

1 Like
2

I’m having the exact same issue, and I’ve contacted support, and they just give me basically information to say that it’s happening to everybody and they don’t know when it’ll be fixed. But I’m thinking maybe downgrading back to Plus is the way to go because people that are colleagues of mine that are on Plus or even free or not having the same issue. And uploading files is part of what I do in order to even use the system, so I need to be able to upload files, or it just slows down my productivity to almost a crawl.

3

Any way how to fix quota thing ? Or just wait for them to fix it??

4

Don’t know if downgrading to plus will fix this issue as I am a plus user and I am currently having the exact same problem, "user quota exceeded’ for even the smallest of txt files.

5

I’m making the same trouble when trying to upload files.. “user quota exceeded”, but as a Plus subscriber.

6

This is infuriating! 4+ days on my Paid pro account… but it is not happening on my Team account, uploads are fine!

7

Hi OpenAI team and community,

I’m a ChatGPT Pro user and for the past 4+ days, I’ve been completely unable to upload any files in either regular chats or Projects. Every single attempt results in the following error message:

“User quota exceeded”

:white_check_mark: Details:

  • Tested file types: .txt, .pdf, .csv, .jpg — all under 1MB
  • Browsers tested: Safari and Chrome (including incognito)
  • Networks tested: Multiple (home WiFi, mobile hotspot)
  • Chat types: Both regular chats and Project spaces
  • Models affected: GPT-4 and GPT-4o
  • Latest attempt: April 23, 2025 at 9:15 AM ET
  • Issue started: April 19, 2025
  • Location: Brooklyn, NY

I have already:

  • Contacted support via support@openai.com
  • Sent a full technical breakdown with reproducible steps on April 23 at 9:28 AM ET
  • Followed up again today requesting escalation

:cross_mark: Still no resolution or status update from Support.

This issue is blocking key functionality I rely on for daily work and content analysis. Uploading even a tiny .txt file (with no sensitive content) fails with the same error. It’s reproducible 100% of the time.

:hammer_and_wrench: Request:

  • Please escalate to engineering or reset my upload quota/permissions if it’s a stuck state
  • Provide a workaround or ETA if a fix is underway

Happy to provide account email privately if needed to verify. This is a Pro-level issue that I need resolved urgently.

Thanks in advance,

Samantha Ment

1 Like
8

I’m still having that same trouble… but on a plus account. Not being able to upload any files.

9

Post Title: Still Experiencing “User Quota Exceeded” — No Resolution After Following All Instructions

Post Body: Same exact issue here.

When I first reported the “User Quota Exceeded” problem, I promptly received a response from OpenAI Support with a standard set of troubleshooting instructions:

  • Clear browser cache and cookies
  • Try different browsers (including incognito/private mode)
  • Switch networks
  • Disable VPNs or extensions
  • Retry after some time

I carefully went through every step listed, across multiple devices, networks, and browsers—no resolution.

Additionally, as a precaution, I even deleted over two years’ worth of conversations and saved chats from my account history to free up memory space. Still, no change: the same “User Quota Exceeded” error persists every time I attempt a file upload, even for tiny files (under 100KB).

After further communication with OpenAI Support, I was told Engineering is now investigating the issue and that I should remain patient. However, after seeing that multiple other Pro users are encountering the exact same error with no immediate resolution, it seems increasingly clear that this is an internal system issue—not a user-side problem.

I’m posting here to confirm for others that:

  • You are not alone.
  • It’s not your fault.
  • This needs a server-side fix from OpenAI Engineering.

Really hoping OpenAI can prioritize this issue soon, especially for Pro users who rely on file uploads for daily workflows.

10

Just like you mine is still like that plus a lot of issue from the last 5days any one of you everything start working again ?

2 Likes
11

i use pro, same exact issue for the past 4 days. i am extremely frustrated at this point.

1 Like
12

SAME!!! - I want a refund $200 for nothing

1 Like
13

Same here. Just received ‘user quota exceeded’. What to do further?

14

Is there any way to fix this issue. Ive been having it for the past three weeks and its effecting productivity in my work.

1 Like
15

Same here, and it seems this is occurred by OpenAI-wise modification under the hood or in back-end, I’ve captured various persons on this platform struggle with same issue within similar period of time.

16

But why should we be paying for an inadequate service and it frustrating trying to make
Contact with them. The customer service is shockingly bad. Its very disruptive to work.

17

Majicaly [sic] without notification this appears to have been resolved, I had sent a series of polite but firm emails and it was responded to in “we’re doing what we can” type of reply I did send them a HAR file after they requested it… all I can say is hopefully it will not occur again and that whoever has been hit with this issue has it resolved sooner than later.