🚨 "Quota utilisateur dépassé" (User quota exceeded)

ChatGPT Bugs
1

Hi everyone,

I’ve been experiencing an issue where I can no longer upload files to ChatGPT. The error message I get is:

:rotating_light: “Quota utilisateur dépassé” (User quota exceeded)

I’ve already tried:
:white_check_mark: Checking my OpenAI Usage Dashboard (no clear quota info available)
:white_check_mark: Testing different browsers and devices
:white_check_mark: Trying different file types and smaller file sizes
:white_check_mark: Clearing cache/cookies and disabling extensions
:white_check_mark: Logging out and back in
:white_check_mark: Using a different network (Wi-Fi & mobile data)
:white_check_mark: Waiting 24+ hours in case the quota resets
:white_check_mark: Attempting to contact OpenAI Support (no response, no way to submit a request)
:white_check_mark: Searching the OpenAI Community Forum for similar issues

I’m on a [mention your plan: Free / Plus / Pro / Enterprise] account, and I wasn’t aware of any file upload limits that would block my usage entirely. There’s no way to check my quota, and I can’t reach OpenAI support to clarify the issue.

Is anyone else facing this? Does OpenAI reset these quotas daily or monthly? If anyone has a workaround or knows how to reach OpenAI about this, I’d really appreciate the help.

Thanks in advance! :rocket:

2

I also have this problem.
did you find a solution?

3

yes actually it is a problem about the limit of files uploaded. After some time if you have uploaded too many files in your chatgpt account it blocks. But no warning and no explanation were provided (i needed to send a lot of mails to the helpdesk which does not exist basically…). So to resolve this you need to delete the chats with uploaded files but then it will take 30 days for the files to be effectively deleted… and you to be able to upload files again. So in a nutshell, if you do not want to waste time, drop this account, create a new one and your uploading limit will be reset. You still can have access to your chats from your previous account if some important work is saved.