My account is currently at tier 1 after paying and using more than $100. I’ve waited more than a week after being qualified and no upgrade. I tried using the support feature and the agent concluded that a human from support will contact us but that hasn’t happened.
Our current tier limitations are preventing our product from launching into production. Can someone please point me in the direction of a solution to this problem.
I’ve read many post with the same problem. Looks like posting here is the only viable solution.
Posting here shares your anecdote and a trend of this affecting many, and a fix for the issue should be now on the way.
What the forum cannot do is address individual organizations or accounts. For that, requesting the tier be raised to match your two week age and $100 paid, you have your communication choice of either “help”+“message” when logged in on platform.openai.com, or support@openai.com, where you must explicitly share all details of org ID and billing for account lookup and use the associated login email (to be trusted).
