Hi, is there any other way to contact support?
It’s been a month since I created my account and added $60 to it. Normally, the upgrade to Tier 2 is done automatically, but it still hasn’t happened.
When I contact support via chat, they say it needs to be checked by the internal team, but it’s taking far too long.
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Handy to know @polepole thanks for that!
I’ve added the scalation tag to this thread, so hopefully it is addressed soon either way.
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It has been that way ever since “tier” was introduced. The only thing I’ve received is challenges in explaining the way it actually works to OpenAI staff. Here’s a posting from 18 months ago.
and perhaps hundreds of similar visits to the forum that OpenAI could avoid with fulfilling robust and resplendent documentation … or actually doing something automatically to upgrade tiers after simply passage of time.
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Thank you, I will try this
Just added now a 20$ to the balance and they changed it automatically. Thank you
Hello! Thanks for sharing this. We’re currently looking into why an additional top‑up was needed in your case.
Appreciate your patience while we review this, and we’ll share updates once we have more clarity.