Hey, we’ve started pointing production levels of traffic at our API account, and, even though we’ve fulfilled the requirements for increased usage tiers for days, we’re not getting moved past tier 2. As is, we’ll hit monthly limits within the next 8 days. As it sits right now, we have $251.00 USD in payments made, and our first successful payment was 11/13/23.
I’ve reached out to support, but I’ve not been able to get any assistance. What do I do?
Welcome to the community!
We’ve heard of this problem from others, especially those whose last payment was in 2023…
How many days have you been waiting? Can you update us if it goes through? I imagine it might take as many as 24 hours, but I’m wondering if you’re an edge-case with your first payments months ago…
Hey Paul,
Thank you!
My payment history is as follows. And no changes yet on usage tier (I’m still at usage tier 2, while I expected to be moved up to tier 3 as of 8/24/24 and tier 4 today, 8/27/24):
| Amount | Created |
|---|---|
| $50.00 | Aug 27, 2024, 8:54 AM |
| $101.00 | Aug 25, 2024, 1:30 PM |
| $50.00 | Aug 24, 2024, 2:33 PM |
| $40.00 | Aug 7, 2024, 2:18 PM |
| $10.00 | Nov 13, 2023, 8:15 AM |
If/when our tier changes, I’ll post an update here.
They really need to fix the tiers. I had to setup another account, now I have to start over again after spending over $1000. So stupid.
Still nothing. I’m days away from capping out on the monthly spend limit. Are there any paths for escalation with support, or am I stuck waiting?
And… still no updates. This is wild.
Total spent is now $658.20, and first payment was on 11/13/23. And we’re still stuck at tier 2. We need help.
I feel your pain and while I can’t offer a solution, other than to create a second account, I hope this serves as a cautionary tale for others.
Make sure you give your account plenty of time to warm up a few tiers before you start routing production traffic to OpenAI. Don’t take their free credits as you’ll be stuck at tier 2 for 6-12 months and just pay the money up front to level up a few tiers. Do all of this 2-3 months before you go live.
I completely agree that their tier system is broken and needs to be rethought.
Our account finally got moved to usage tier 4. I can’t say if that was the result of help tickets, some direct email outreach to execs, or by using the “exception request” link on the usage page.
That was a pretty painful process, but it’s now at least done.