I have spent more than 50 dollars in usage and paid more than 100 dollars in credits, and I have been using the API every day for three weeks, but I’m still in tier 1.
I have used the help bot twice, but it didn’t help me too much.
I have paid extra 5$ several times and nothing.
I have a presentation next week and the 30k TPM limit is killing my application.
Is there any other way to contact someone from support?
Please, what else can I do to increase the tier?.
Thanks in advance.
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It seems like this is an issue at the moment for OpenAI . I wish support would look into it.
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Yes, and very sad situation for me. I’ve been working in this project a lot, and I’m afraid I’m not going to be able to sell it to my boss with this lack of a proper support team. And no one wanted more to work with this tool than me.
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OpenAI has been a bit of a shaky service provider with not amazing customer service in the past, unfortunately. I do recommend you take a look and see if azure can perhaps fill the gap until they resolve this issue 
https://azure.microsoft.com/en-us/products/ai-services/openai-service/
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I have exactly the same problem
Finally, the support team solved my problem.
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My Free Tier is solved now too.
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I’m having the same issue, how did you get it solved? I submitted a support request days ago that has not been answered.
It took them more than a week to answer my request support.
OpenAI has confirmed that the bug has been identified and the fix is being rolled out. However, it may take additional time to address the backlog of affected accounts.
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I’m also stuck with the free tier; I’ve already spent more than 5 dollars, and there’s no solution! I can’t get in touch with support in any way; it’s always a bot responding with standard phrases. I need Tier 1.
I just got bumped up to Tier 1 by OpenAI support after sending a request through their help chat a few days ago, which they eventually responded to. The route I took was to ask about “Payments and Billing”, then “Something else”, and then explained the issue and included my account email address.
I double-checked with OpenAI, and there is no need to contact support for the Tier upgrades. Everything should be handled by them at this point. All new accounts and upgrades will be handled as expected.
If you’re not seeing the upgrade, please post an update here.
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Not seeing an upgrade. Currently stuck at Tier 1, despite it being 7 days since my first successful payment.
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