Urgent - Payment issues for Open AI API

Hi Team,

I am currently unable to make a payment for the OpenAI API. The system was functioning well until a few days ago, but now I am unable to proceed with the payment.

After entering my credit card details, the OTP screen does not appear or allow me to input the OTP. I have attempted the payment using multiple cards, browsers, and devices (including mobile), but the issue persists.

I have already reached out to help.openai, but I understand it usually takes a few business days to receive a response. This issue is urgent, as I need to refresh my subscription to ensure the smooth operation of our company.

Could you please investigate if there is a bug or provide any assistance to resolve this issue?

Thank you for your prompt help.

1 Like

I am also facing the same issue. Open AI team please help.

While I sure hope this gets fixed soon, here are two possible workarounds for the time being:

I hope this helps for now!

1 Like

Facing same issue from last 1 week. Pls help open AI

Hi team, really need help on the same issue.

Regards,
Rakesh Sheshadri