Hello OpenAI Community,
I am seeking advice regarding an ongoing issue with my ChatGPT Team account, which involves unauthorized charges and sudden deactivation. This situation has significantly impacted our business operations.
Details:
- Issue Start Date: Early May 2024
- Core Problems: Unexpected financial charges and the deactivation of our workspace without prior notification.
- Actions Taken: Multiple communications have been sent to OpenAI, including emails and phone calls, without a satisfactory resolution or significant updates from support.
- Current Status: The issue remains unresolved, and communication has been minimal.
Assistance Sought:
- Has anyone here experienced similar challenges with their accounts?
- Any advice on effectively escalating matters within OpenAI?
- Recommendations for obtaining a more immediate and effective response from customer support?
I value any guidance or insights you might share based on similar experiences. Thank you in advance for your help and support!
Best regards, Aony
