URGENT: Chat History Gone & File Upload Disabled – Who Else is Affected?

ChatGPT Feature requests
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1

Hello OpenAI Community,

I am facing a critical issue that has completely halted my work, and despite multiple support requests, I have yet to receive a resolution. This issue is severely impacting my workflow, as I rely on ChatGPT for my daily tasks.

:police_car_light: Problem Summary:

:cross_mark: All chat history is missing.

:cross_mark: File uploads are disabled.

:cross_mark: The issue persists across multiple browsers, devices, networks, and VPNs.

:cross_mark: I have tested this on multiple computers, and the problem is exactly the same everywhere.

This is not the first time I have encountered this issue. In the past, similar problems have occurred a few times per month, but they usually resolved themselves within 24 hours after contacting support. However, this time, the issue has persisted for over 48 hours, and I still have no concrete update or estimated resolution time from OpenAI support.

I have already reached out to OpenAI multiple times, yet I still do not have a real response or a clear resolution timeline. This situation is far beyond the usual timeframe, and I urgently need assistance.

Next Steps & Request for Help

:small_blue_diamond: If anyone from OpenAI is monitoring this forum, please escalate this issue as it is significantly disrupting productivity.

:small_blue_diamond: If any other users are experiencing the same issue (missing chat history, file upload disabled), please reply here and confirm! The more people report it, the higher the chance OpenAI will prioritize this fix.

:small_blue_diamond: If anyone has found a temporary workaround, please share!

For full context, I am based in Tallinn, Estonia.

I truly appreciate the community’s support and hope OpenAI provides an update soon.

Thank you!

Marek Koppel

2

The ChatGPT team is highly professional and precise. They work daily with thousands of clients worldwide. Many users experience similar issues, and the OpenAI support team has made it clear that they are aware of this and are actively investigating it.

They sent me the following official response:

Hi Marek,

Thank you for reaching out and providing a detailed account of the issues you’re experiencing with ChatGPT. I understand how critical ChatGPT is to your daily workflow and the significant impact the current issues are having on your ability to work effectively. I sincerely apologize for the inconvenience and the delay in resolving these problems.

Based on the information you’ve provided, it seems you’re encountering a known issue that our engineering team is actively investigating. While I understand that this has been an ongoing issue for more than 48 hours and that previous instances were resolved more quickly, please be assured that we are treating this with the highest priority.

As a temporary workaround, you mentioned that you’ve already tried accessing ChatGPT across multiple browsers, devices, networks, and VPNs without success. Since the issue persists on both the ChatGPT app and the web version, and considering the steps you’ve already taken, it appears to be a more complex problem that requires further investigation from our side.

Given the urgency of the situation, I have escalated this issue to our engineering team for immediate attention. While I cannot provide a specific timeframe for resolution at this moment, please know that we are doing everything we can to resolve this as quickly as possible.

In the meantime, if you haven’t already, please try the following additional steps, if applicable:

  1. Ensure that your browsers and the ChatGPT app are updated to the latest version.

  2. Clear the cache and cookies of your browsers.

  3. If possible, try accessing your ChatGPT account from a different network environment to rule out any network-specific issues.

I understand these steps may not resolve the issue, but they can help us rule out common problems while our team works on a fix.

We truly appreciate your patience and understanding as we work to resolve this issue. I will personally ensure that you are kept updated on our progress. If there’s anything else you need in the meantime, please don’t hesitate to reach out.

Best regards,

OpenAI Team