I am incredibly frustrated with OpenAI’s lack of response and support in resolving an issue with my Business Workspace. Here’s the problem:
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My Team Workspace was deactivated due to some outstanding dues caused by a mistake. A team member accidentally created an additional user, which led to extra charges.
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I subscribed to 27 users for the entire year (valid till Dec 2026) and already paid extra to ensure availability for my team members
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After paid for all of the outstanding, my workspace is still deactivated
I have tried:
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Clearing the browser cache.
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Using Incognito mode.
Still, the issue persists!
It’s been 72 hours without access to the workspace I paid for, and despite repeated emails to support, I’ve received no response. This is unacceptable. I am losing both time, money because of OpenAI’s lack of support for paying customers.
How can such a major platform fail to address customer issues promptly? This isn’t just a minor inconvenience; it’s an active disruption to my company.
I demand immediate action to resolve this. If this issue isn’t resolved soon, I’ll have to explore alternative options and publicly highlight the poor support experience.
Here is my case number: 08404386
Anyone from OpenAI here, please step up and fix this NOW!