Failed to Reactivate ChatGPT Business Workspace

ChatGPT Support
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1

I am incredibly frustrated with OpenAI’s lack of response and support in resolving an issue with my Business Workspace. Here’s the problem:

  1. My Team Workspace was deactivated due to some outstanding dues caused by a mistake. A team member accidentally created an additional user, which led to extra charges.

  2. I subscribed to 27 users for the entire year (valid till Dec 2026) and already paid extra to ensure availability for my team members

  3. After paid for all of the outstanding, my workspace is still deactivated

I have tried:

  • Clearing the browser cache.

  • Using Incognito mode.

Still, the issue persists!

It’s been 72 hours without access to the workspace I paid for, and despite repeated emails to support, I’ve received no response. This is unacceptable. I am losing both time, money because of OpenAI’s lack of support for paying customers.

How can such a major platform fail to address customer issues promptly? This isn’t just a minor inconvenience; it’s an active disruption to my company.

I demand immediate action to resolve this. If this issue isn’t resolved soon, I’ll have to explore alternative options and publicly highlight the poor support experience.

Here is my case number: 08404386

Anyone from OpenAI here, please step up and fix this NOW!

2

Hi Just checking with you If you got a workaround for this. I am also facing a similar issue.

4

Hi @loudcloud-itadmin

Sorry to hear you’re running into a similar issue.

If you haven’t already, could you please create a support ticket and share the case ID here? Once you share the ticket number, I’ll take a closer look and help investigate further.

~ Smith

5

Hey Smit,

thanks for your response, here is the ticket number# 10054898

6

Hey loudcloud-itadmin, I'll take a look at your case and see what can be done.

Avinash

7

Appreciate a prompt resolution on this, as our team is currently blocked.

8

No worries, david.sequeira.

Are you referring to the same case number as loudcloud-itadmin? If not, could you please share your case number?

Avinash