Unable to Use OpenAI Services – Quota Limit Reached

I am reaching out regarding an issue I am experiencing with my OpenAI account. When attempting to use the API, I received the following error:

“You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.”

For reference:

  • My account currently has a wallet balance of $5.

  • My monthly limit is $120, yet I am unable to use the services this month despite not exceeding the monthly limit.

Could you please help me understand why I am seeing this quota error and assist in resolving the issue so I can continue using the service?