Unable to purchase API credits

I am a tier 5 user who has made many successful payments in the past. But when I try to purchase OpenAI API credits under the new system, I get the error:

We couldn’t process your payment. If this issue persists, please contact us through our help center at https://help.openai.com.

I tried multiple credit cards and all of them throw this error.

Anyone have a fix?

1 Like

My billing data is currently not loading.
Trying to just see my current API credit balance @ https://platform.openai.com/account/billing/overview, but placeholder animation graphic never lets up to show my balance.

Maybe something down w/ their servers in general

I have similar experience, after disabling the adblock, the error is gone.

2 Likes