I am encountering persistent errors in my requests to the API. For over a week now, I’ve been unable to make any successful API requests. Every single request I make results in an error, no matter which model I use.
Error Details:
Error Code: 429
Full Error Message:
{
“error”: {
“message”: “You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.”,
“type”: “insufficient_quota”,
“param”: null,
“code”: “insufficient_quota”
}
}
Region: My server is located in Germany.
Reproduction Environment: I can reproduce the error from my local Mac terminal in Switzerland.
Attempts with Alternative Account:
I even opened a different account to test this, but I ran into the same issue there.
Account Status:
Positive Account Balance: I’ve confirmed that my account balance is positive.
Usage: I am unsure when exactly the issue first started however my automatised workflows have not been successful in a week.
No Successful Requests: I haven’t had any successful requests for over a week now.
What I’ve Tried So Far:
Checked OpenAI Status Page: There are no current API issues reported.
Basic Troubleshooting:
- Regenerated my API keys.
- Ensured I’m complying with rate limits and policies.
- Tested requests from different networks and devices to rule out local issues.
- Verified that there are no firewall or proxy settings blocking the requests.
Contacted Support: I reached out to OpenAI support. The initial response wasn’t very helpful, and they haven’t replied to my follow-up messages.
Additional Information:
API Usage Details:
- I’m using the API via n8n (workflow automation tool).
- I have tested several models all result in the same error
- I’ve also reproduced the error using direct requests from my local Mac terminal.
Network and Environment:
- Tested from multiple locations: my server in Germany and my local machine in Switzerland. I also tried via the N8N.com platform I don’t know where there servers are.
- There have been no recent changes to my development environment or dependencies.
Account Verification: My account is fully verified and to my knowledge in good standing.
Billing and Quotas: - Double-checked my billing details; all payments are up to date.
- Reviewed my usage quotas to confirm they haven’t been exceeded.
- I haven’t received any emails or notifications about quota limits or billing issues.
Regional Restrictions:** I’m operating from Switzerland and Germany, where there shouldn’t be any access restrictions.
Questions and Request for Assistance:
- Are there any known issues that might not be reflected on the status page?
- Could there be account-specific limitations or flags causing this problem?
- Is it possible there’s a backend issue affecting my account despite having a positive balance?
- Are there any additional troubleshooting steps I should take?
- Update: I am a Tier 4 user, I have also requested an exemption to the tier 4 usage limitations however this does not really appear to be the issue as I am not currently not able to use the API at all.
- Update II: It is entirely feasible that I was at some point sending too many requests however I have switched off all my workflows and have just been manually testing in the past over 24 hours.
It normally takes a few days for them to respond given the volume of requests they receive. Try to provide sufficient details so they can address it in one go.