I have 54 dollars worth of credit in my billing dashboard yet I’m getting insufficient quota message. My limit was at 120 but I had only used 34 of it. I’ve contacted help center but I just get the same replies. It seems like so many people have this issue and nothing is being done.
You don’t have unlimited access to the api.
The quota means you are allowed only a certain amount of requests per minute.
The following link will give you all the infos that you need.
No that doesn’t seem to be my issue here.
You get that on every request?
Maybe some content violation e.g. when you make political campaign material with the api?
If that was the case would they still allow me to buy credits? The thing is it seems other people have the same issue though.
I get this whenever I make a request:
insufficient_quota - You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.
Which tier are you on at the moment?
Since when did it happen?
I am currently on Tier 4. My limit before was 120 but I tried increasing it and that didn’t do anything.
And did you contact the support?
Yes. I did. But I just get their basic response or them saying it’s a glitch and they’ll take me to a higher representative and then not replying with any information for two days now. I guess I have to be more patient.
well, enjoy your weekend then… 
Can you please let us know what API service you are making use of, a code snippet might help along with the error message/log file of the problem.
Quota limits are not the same as billing limits.
Tier 4 should have quite sizable limits and depending on the nature of your issue it might need to be raised to OpenAI.
There was recently a bug that prevented some users progressing up the tier limits and that was fixed, I just need to make sure this is not some related issue.
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maybe testing a basic example could clearify…
The support system is heavily loaded and it can take some time, I’m away in a moment, so if you could @ me in the reply, I’ll take a look on my return, unless one of the other members can help you with the issue.
Cheers.
I need just a little clarification on what you mean by service but the mesage I get is
insufficient_quota - You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.
Whenever I try to use Assistant or playground. Yet I’ve only used 1% out of my $5000 limit and I still have $54 worth of credit.
I use openai mainly for personal use so I just use the base organization so I don’t know much about codes and stuff.
So, what API are you calling, chat completions, image generation, text to speech, assistants, embeddings, etc, etc.
I use it for chat completion and assistant.
how big are the chat sessions? as in are you talking for hours or?
About 25-30 messages within an hour.
If that is with an assistant it could conceivably be hitting some token limit in terms of tokens per minute as assistants can use up to 128,000 tokens depending on the size of the context they use, I assume you have uploaded documents to use the assistants on.
In any case, waiting for 60 seconds should allow you to continue.
