Unable to load chat history and projects

[rita.cassia.a.araujo]

I’m not able to access the history and projects of my chats on mobile or browser version. I already try all recommended steps, but is not able to load history and projects.

Here follows more details:

1. Subject: Issue Loading Project and Chat History

2. Problem Description: I am experiencing difficulties accessing the history of projects and chats on the platform, both in the web version and the mobile app. The error messages displayed are:

• “Unable to load projects”
• “Unable to load history”

3. I have already performed the following steps to try to resolve the issue:

• Refreshed the page and/or restarted the app.
• Cleared the browser and app cache.
• Verified my internet connection, which is stable.
  Unfortunately, none of these actions resolved the issue.

4. Additional Details:

• The issue persists across multiple devices (web and mobile).
• Approximate date and time when the issue started: Dec 27 2024 - around 9:00 am Central Europe Time. The last time The last time I was able to access my chats and projects history was yesterday Dec 26 2024. Around 4pm Central Europe Time.
• I am attaching a screenshot of the error message (image attached).
  
  

5. Expected Resolution: I would like to understand the cause of the issue and receive guidance on how to resolve it so I can access my project and chat history as soon as possible.

6. Technical Information:

• Browser used (web): Chrome, GPT App for MacOS
• Operating system: iOS, Android, MacOS
• Device used: Macbook, Samsung Galaxy

[morning.yan]

I am in the same situation as you.

[finalblood]

Same here, cannot load my projects.

[OLIZ]

I have the same problem since today

[danny.gardner]

Likewise, just now realized.

[Lord_Ausseresaurus]

One thing I did was clear my site cookies and turn off my VPN. I now have access to my chats, but I am still unable to see my projects.

[some.random.user]

Same - however, in my case “only” the projects are not visible anymore, I can still see the chat history.

[zhongerbingmouqianxi]

Same，but I can normally use my project till today.

[brotherstona]

I’m also having issues with loading projects on Chrome for MacOS. Although chats are working fine and I’m able to search and use chats that were in a project, the projects themselves won’t display and says “unable to load.” Interestingly, everything works great on the app. Additionally, on the desktop version, the first letter of every chat appears cut off, and my zoom settings are normal. Could this be a bug with ChatGPT?

Update: Logged in to ChatGPT in an Incognito window in Chrome and I can see projects again! So now to figure out what’s blocking them from loading.

Update: Fixed!! I cleared site-specific cookies and local storage by going to the icon to the left of the url and then went to site settings, then deleted all the cite data and cookies. Refreshed the page and project were back!