Unable to create organization and support is maddeningly bad (this is embarrassing, OpenAI)

API
1

I just want to create a new organization. 2 weeks and no closer to any kind of resolution. Here’s my conversation with support:

Support [support_at_openai_dot_com] Fri, Mar 13, 2026 at 12:50 PM

To: [my email]

Case Number: 06744729

Hello,

Thanks for reaching out to OpenAI support.

We understand that you need assistance setting up a new organization for the OpenAI API. We appreciate you

contacting us so we can help guide you through the process.

To create a new organization for API use, please follow these steps:

  1. Go to the OpenAI platform at [link]

  2. and sign in to your account.

  3. Click your profile icon in the top right corner.

  4. Select View API organizations or Organization settings.

  5. Choose the option to create a new organization.

Once created, you can add members, configure billing, and generate API keys for your projects.

After the organization is set up, you can manage members, set billing details, and create API keys from the

organization dashboard.

If you run into any issues during setup, feel free to let us know and we will be happy to assist further.

Best,

[name 1]

OpenAI Support

[my name] [my email] Fri, Mar 13, 2026 at 1:41 PM

To: Support [support_at_openai_dot_com]

Hi [name 1],

Thank you. See my attached screenshot, as I am not able to see “View API organizations or Organization settings” after

clicking on my profile icon.

Best,

[my name]

Support [support_at_openai_dot_com] Sat, Mar 14, 2026 at 5:33 AM

To: [my email]

Hello [my name],

Thanks for reaching out to OpenAI support.

We understand that you are already logged into the OpenAI platform but are not seeing the option for View API organizations or Organization settings after clicking your profile icon. We appreciate you pointing that out. The interface has recently changed, and the option may not appear under the profile menu in some accounts. Instead, you can access organization settings directly by visiting:

https://platform.openai.com/settings/organization

From that page you can create or manage your organization, configure billing, add members, and generate API keys.

If you still do not see the option to create or manage an organization from that page, please let us know and share a screenshot or screenrecording again of the full page view so we can investigate further.

Best,

[name 1]

OpenAI Support

[my name] [my email] Tue, Mar 17, 2026 at 9:30 AM

To: Support [support_at_openai_dot_com]

Hello,

Navigating to the link you provided redirects to: https://platform.openai.com/settings/organization/general

And on the resulting page, there is no place I can find to create an organization (see attached screen recording).

Could you please escalate my request? It seems that the UI is not in sync with the help documentation.

Best,

[my name]

Support [support_at_openai_dot_com] Tue, Mar 17, 2026 at 9:32 AM

To: [my email]

Case Number: 06854740

Hi [my name] — I’m an AI support agent for OpenAI.

That behavior is expected: creating an additional API organization isn’t available in the UI for all accounts; we can create the new org on your behalf. Please reply with (1) the desired organization name and (2) the email address that should be

the org owner.

[my name] [my email] Tue, Mar 17, 2026 at 9:43 AM

To: Support [support_at_openai_dot_com]

Hi,

Thank you. Here is the information you requested:

  1. [desired name]

  2. [my email]

Support [support_at_openai_dot_com] Tue, Mar 17, 2026 at 9:43 AM

To: [my email]

Case Number: 06854740

Escalated to a support specialist; You can expect a response in the coming days. You can respond to this email with additional information if needed.

Support [support_at_openai_dot_com] Tue, Mar 17, 2026 at 10:13 AM

To: [my email]

Case Number: 06854740

Hi there,

Thank you for reaching back to OpenAI Support.

I understand that the link provided is redirecting you to a page where the option to create an organization is not visible.

We recognize how important it is for the interface to match the documentation. Please be assured that we are here to help investigate this further.

To proceed with escalation, could you please share the screen recording you mentioned, along with:

The exact steps you are taking before reaching that page

The browser and device you are using

Once we receive this, we will escalate your case to the appropriate team for further review.

If you have more questions or concerns, feel free to reach out to us.

Best,

[name 2]

OpenAI Support

[my name] [my email] Tue, Mar 17, 2026 at 10:37 AM

To: Support [support_at_openai_dot_com]

Attached is the screen recording. I simply click on the provided link within my email client running in a browser tab (gmail),

which opens a new tab in my browser (chrome Version 145.0.7632.160).

Support [support_at_openai_dot_com] Wed, Mar 18, 2026 at 7:42 AM

To: [my email]

Case Number: 06854740

Hi there,

Thank you for sharing your screen recording.

We understand that you are clicking a link from your email and it opens a new browser tab but does not behave

as expected. We recognize how important it is for links to function correctly, especially when accessing services.

Please be assured that we will help investigate this further.

To better assist you, could you please provide the following details:

  • Organization Name:

  • Email Addresses of other organization owners/members to add (optional - you can add members later)

Once we have these details, we’ll set up everything for you!

[my name] [my email] Wed, Mar 18, 2026 at 8:10 AM

To: Support [support_at_openai_dot_com]

Hi [name 2],

Here is the information you requested:

  1. [desired name]

  2. [my email]; [another email]

Please go ahead and get things set up! I really need this organization set up ASAP.

Thank you!

Best,

[my name]

Support [support_at_openai_dot_com] Fri, Mar 27, 2026 at 12:30 PM

To: [my email]

Case Number: 06854740

Hi [my name],

Thank you for reaching back to OpenAI Support.

I understand that you would like us to proceed with setting up your organization and ensure it is created as

soon as possible. We recognize how important it is to have this completed promptly so you can continue

your work without delays. Please be assured that we are actively coordinating with the appropriate team to

handle this request.

At this time, could you please provide us also with the Organization ID? Once I receive your response, I’ll investigate further.

Thank you for your understanding.

Best,

[name 2]

OpenAI Support

[my name] [my email] Fri, Mar 27, 2026 at 12:42 PM

To: Support [support_at_openai_dot_com]

Hi [name 2],

I’m not sure what you’re asking for, as the organization does not yet exist – I’m asking for one to be created (with the name of “[desired name]”). My assumption is that OpenAI assigns us an ID within your system. Am I mistaken?

I must be honest, I am shocked that this process is still ongoing. Is there a support manager I could speak with?

Best,

[my name]

1 Like
2

Hi and welcome to the community!

Yes, I couldn’t find the option to create a new organization either!
This has already been escalated and we will keep you posted.

Thank you for raising this issue with the platform!

2 Likes
3
  1. Use new disposable email to create another OpenAI account;
  2. Invite your original email as owner;
  3. Take the invite and the organization ID, remove the other account as owner.
1 Like
4

That’s a workaround to get OP unblocked but the option to activate the audit logs is apparently also blocked by this current redirect.

5

thanks, @_j ! Will give that a shot if I don’t hear back at the start of the week.

6

Awesome, thanks, @vb ! Glad to hear it’s on others’ radar too.

1 Like
7

Hi there, apologies for the delay here.

I read through your internal support case and looks like we were able to create your organization! Feel free to write back here or in that case if you're still blocked anywhere.

"We’re happy to confirm that your organization has been successfully created under your account using your preferred details. You should now be able to access and begin using it. If you haven’t already, please keep an eye out for any related invitations or access prompts."

1 Like
8

Hi @OpenAI_Support ! I was happy to see that, but still in my account I can NOT see the new organization. I will reply back to the support email now saying this (perhaps I need to do something different to see the organization) – but in the event that the organization is not yet actually succesfully created, is there any way someone can call me?

9

Got it, thanks for the details. Just followed up with you in your support case!

2 Likes
10

Thanks, all set! (Apologies, the invite had gone to spam..)