Unable to access OpenAI Platform despite being invited to organization

API Bugs
1

I was invited to an OpenAI organization using my work email (marwan@{company_domain}). Although I can see myself listed as a member in the ChatGPT admin panel. I do not have access to the OpenAI Platform

I did not receive any invitation email, and when I log in to the platform, I am not associated with any organization.

Steps to Reproduce:

  1. Manager sends an invitation to join the OpenAI organization using my email.

  2. I confirm that I appear in ChatGPT admin members list.

  3. I log in to platform.openai.com.

  4. Attempt to access organization features

Expected Behavior:
I should be able to access the OpenAI Platform and see the organization I was invited to.

Actual Behavior:

  • No invitation email received.

  • No organization visible in OpenAI Platform.

  • Unable to access platform features.

Troubleshooting Done:

  • Verified correct email address was used.

  • Checked spam/junk folders.

  • Tried logging in using different methods (Google / email & password).

  • Asked for invitation resend.

  • Confirmed presence in ChatGPT organization.

Impact:
Unable to access OpenAI Platform and proceed with required work.

2

Welcome to the developer community, @Marwan_Amin_Mohamed.

As far as I’m aware, member management for ChatGPT and API organizations is handled separately. According to this Help Center article, you’ll need to be added to the API organization through the Members section in the OpenAI Platform settings:
https://help.openai.com/en/articles/4936812-how-do-i-add-change-or-remove-members-on-my-openai-api-account

If they need to add you to the API org, your manager can access that page directly here:
https://platform.openai.com/settings/organization/members

3

Hi there, thanks for reaching out.

ChatGPT workspace membership and OpenAI API organization membership are managed separately. If you’re still unable to access the correct API organization after being invited, this may require account-specific assistance.

Please contact support@openai.com from the email address associated with your OpenAI account and include the relevant organization and invitation details. Please avoid posting account or organization-specific information publicly.

Since this topic has been inactive for some time, we’re closing it now. Thanks for being part of the community.

Avinash