Transitioning a Team Member to Monthly Billing in an Annual Subscription | ChatGPT Team

Documentation
1

I have taken a team subscription and our billing is annual.

I need to introduce a new member to our billing but it needs to be monthly[Existing customers can continue to be annual].

How do I go about doing this?

2

Welcome to the forum!

Note: I do not have a ChatGPT Team account so can not verify this answer.

Using kapa.ai on OpenAI Discord forum

Question

I have taken a team subscription and our billing is annual.

I need to introduce a new member to our billing but it needs to be monthly[Existing customers can continue to be annual].

How do I go about doing this?

Reply

Based on the information provided in the extracts, the ChatGPT Team subscription plan allows you to add extra seats above your baseline number during the month. These extra seats will be billed on a pro-rated basis and reflected on the next invoice. However, it’s important to note that the billing plans available are either monthly or annual for the entire team, not per individual user. Therefore, it may not be possible to have a mix of annual and monthly billing within the same team.

Here’s how the billing works for adding extra seats:

  • At the start of your billing month, you are charged for your baseline number of seats.
  • If you add extra seats above the baseline number during the month, these will be billed on a pro-rated basis and reflected on the next invoice.
  • At the beginning of each subsequent billing period, you are charged based on the current number of seats for the upcoming month.

For example, if a user buys 10 seats at a monthly price of $30, totaling $300. On day 10, they add 3 seats, now totaling 13 seats. On the next invoice, they are charged for the extra seats for the days used, plus the new total seats count for the next month, making a total of $450.

For more detailed information, you may want to refer to the official documentation (https://help.openai.com/en/articles/8792536-manage-billing-on-the-chatgpt-team-subscription-plan) or reach out to OpenAI’s support for further assistance.

1 Like
3

Thanks for replying Eric.

As an owner within the workspace, Can I remove 1 member and replace that member with a new member? Will this affect the billing?

I am looking to temporarily add somebody without making a year-long commitment on the team account. Please advise.

1 Like
4
  1. Learn what you can from

Manage billing on the ChatGPT Team subscription plan

  1. Other users with ChatGPT accounts are active in this topic.
  1. Send a message to the OpenAI staff using the help widget/bot.

From https://help.openai.com/en/ click the bot in the lower right image to see something similar to

image
image360Ă—530 11.9 KB

At this point you have to go through a decision tree by using available options but you want to get to something like

image

Then enter a reply with details, include your email address used with the account in question.

There is no guarantee you will get a reply but it is the only way to reach OpenAI staff.

  1. Check all the topics related to ChatGPT Team Topics tagged chatgpt-team
1 Like
5

Yes, i did write. It’s been over a week and no response yet. It is tough to manage billing when there is very little documentation provided.

2 Likes