Tier 5 account unable to make API calls despite multiple attempts and troubleshooting steps provided by the support team

API
1

Our account has been unable to make API calls for couple of weeks now even though we have not missed a single payment. We’ve tried to increase our monthly limit to multiple numbers but both calling the APIs and using the playground resulted to the error: “You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.”

Steps Taken:

  • Tried changing the usage limit to different values (e.g., 4000, 5000), but the “usage limit reached” error persists.
  • Renewed API keys and tried using the Playground, but the issue remained.
  • Provided screenshots showing the error when trying to use the Playground and via API calls to the support chat.
  • Tried refreshing the browser, clearing cache and cookies, and rotating the API key as per the support team’s suggestions, but the problem was not resolved.
  • Attempted using a brand new browser, but the issue persisted.
2

Hi there!

Was your organization switched to pre-paid billing in the past few months like most other developers?

If so, then you are now required to pre-fund your account prior to being able to use the API, which you can do under settings > billing.

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3

thank you! This is the answer which the chat support staff failed to provide.

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